This free survey is powered by
  1. Surveys
  2. 2016
  3. January
  4. S
  5. Survey on CEM Using Experience OLD
Exit Survey
 
 

Please give us comments on the using experience of CEM.

Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.
 
 
 
* What is your department?
   
 
 
By comparing CEM with Oracle form,
Strongly Disagree Disagree Neutral Agree Strongly Agree
* a. History for each case is easier to view and track in CEM.
* b. Performance in CEM is better, for example the loading time.
* c. In CEM, the summary of cases in dashboard can help you to enhance the operation efficiency or process.
* d. Workflow in CEM is more transparent. The latest update of each case can be shown clearly in the system.
* e. CEM is a more comprehensive system as it combines all the forms from different parties in a single platform.
* f. CEM can serve as a common communication platform. The uses of email and telephone become less between different parties.
* g. CEM has more flexibility in role control. Users can choose the owner and the one to follow up.
* h. CEM is more flexible to use. It can be remoted accessed by VDI when out of office.
* i. CEM is more user-friendly.
* j. CEM is easier to read.
 
 
 
Descriptive/Spacer Text Here
 
 
 
What types of credit cards do you have (Select all that apply)?
 
Visa
 
Mastercard
 
American Express
 
Discover
 
Diners Club
 
Other
 

 
 
 
* Which processes are the first three priorities that you like to migrate from Oracle form to CEM in future?
Please rank (1-3) the followings in order of priority (1 is the Highest):
Sales lead and opportunity
Pre-sell handling (e.g. Site visit result, pre-wiring cost estimation and quotation)
Order management
Service activation
Customer profile management
Service plan amendment
Service maintenance
Service relocation
Service retention
Service suspension / re-activation / termination
Equipment collection
The "FIRST Other" process that you want to include in the ranking
The "SECOND Other" process that you want to include in the ranking
other 3
 
 
If other, please specify ONE process ONLY:
   
 
 
 
* Will online tutorial materials help you to get familiar with CEM?
 
Yes
 
No
 
 
 
* What type of material do you prefer the most?
 
User Manual
 
PowerPoint
 
Video Clip
 
Other
 
 
 
 
What is/ are your overall comment(s) for CEM? (E.g. CEM’s Performance/ Report Tools/ Workflow/ Others)
   
 
 
 
Any other thing(s) about CEM you would like to share with us?