This free survey is powered by
  1. Surveys
  2. 2016
  3. March
  4. S
  5. Survey on Mystery Shopper Audit
0%
Exit Survey
 
 
Hello:
As we will be having our Mystery Shopper Audit soon, you are invited to participate in our survey on your knowledge on the Audit. It will take approximately 3 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential and anonymous .

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* What is the maximum points that one can get from the Mystery Shopper Audit?
 
5
 
10
 
15
 
20
 
 
 
* If we cannot answer the call when the auditor calls, what must we do?
 
Make sure the auditor can leave a voicemail.
 
Call back the auditor.
 
Panic. Call our QSM.
 
Hang up our phone to avoid the auditor from calling back again.
 
 
 
* Which is the best response for the no wrong door policy?
 
Ask the auditor to "Self-Service" by giving website/ Phone no: to call.
 
Offer to call back with answer / Get the correct person to call back. Follow up to ensure that it is done.
 
Giving the auditor "I don't know" /"I can't help you"/"Not my work" response.
 
Lock the door and pass the keys to the duty personnel.
 
 
 
* Select the best greeting to use when answering phone calls.
 
"Mark from CMD speaking."
 
"HELLO, Good Morning, CMD."
 
"HELLO, Good Morning, Mark from CMD."
 
HELLO, Good Morning. Can you call back later?"
 
 
 
* What should one do to end the conversation on the phone call. Select the best answer.
 
Invite the caller for lunch.
 
Ask the caller if there is anything else to assist.
 
Say goodbye and put down the phone gently.
 
Ask the caller if there is anything else to assist before saying goodbye.
 
 
 
What other things would you like to know on Mystery Shopper Audit?
   
 
Thank you for your time in the survey.