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Hello:
You are invited to participate in our survey entitled "The Determinants of IT Outsourcing in The Malaysian Manufacturing Industry". In this survey, IT manager will be asked to complete a set of question about the decision of IT outsourcing. It will take you approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Mok Lai Mun by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
 
Do your organization outsource any IT functions?
 
YES(please proceed to the next question)
 
NO
 
 
SECTION A: RESEARCH AREA

INSTRUCTION: Next to each statement, please fill in the response box that best expresses the extent to which you agree or disagree with the statement.
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Your firm has to provide training to the service-provider employees to enable the service-provider to provide service to your organization.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Your firm has to provide training to your own employees in order to enable them to work with the service-provider.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Your firm has to modify the work procedures in order to work with the service-provider.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
The service-provider hire employees from your IT department in order to provide service to your organization.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
The service-provider take charge of software leases in order to provide service to your organization.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
The service-provider buys software previously owned by your firm in order to provide service to your organization.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
The service-provider buys hardware from your organization in order to provide service to your organization.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
The service-provider has to modify its hardware configuration in order to provide service to your organization.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
The service-provider has to modify its software configuration in order to provide service to your organization.
 
 
Do you agree that IT operations listed below are unique or specific to your organization?
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
a. Scheduling of Operations (applications)
b. Control of Operations (applications)
c. Production Support Services
d. Operation of Applications
e. Operation of Operating System
f. CPU Operation
g. Operation of Client/Server System
h. Operation of Telecommunication Software
i. Printer Operation
j. Disk Space Management
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
k. Operating System Maintenance
l. Hardware Maintenance
m. PC Maintenance
n. Network Maintenance
o. Printer Maintenance
p. Telecommunication Lines Maintenance
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Regarding the outsourced operation, the relevant IT is subjected to obsolescence quite rapidly.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Regarding the outsourced operation, demands and requirements are difficult to predict.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Regarding the outsourced operation, product or service technology requires frequent change.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Regarding the outsourced operation, trends of changing IT business requirements are difficult to monitor.
 
 
 
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
Regarding the outsourced operation, forecasting for IT change and requirements is difficult.
 
 
From the organization perspective, do you agree that business skill is very important in the following IT operations? (Business skill is skill directly related to the knowledge of the information your firm is processing or the business in which your firm is involved)
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
a. Production Support Services
b. Operation of Applications
c. Operation of Operating System
d. CPU Operation
e. Operation of Client/Server System
f. Operation of Telecommunication Software
g. Printer Operation
h. Disk Space Management
i. Operating System Maintenance
j. Hardware Maintenance
k. PC Maintenance
l. Network Maintenance
m. Printer Maintenance
n. Telecommunication Lines Maintenance
 
 
From the organization perspective, do you agree that technical skill is very important in the following IT operations? (Technical skill is very technical which linked to the knowledge of technology)
Strongly disagree Moderately disagree Slightly disagree neutral Slightly agree Moderately agree Strongly agree
a. Operation of Operating System
b. CPU Operation
c. Operation of Client/Server System
d. Operation of Telecommunication Software
e. Printer Operation
f. Disk Space Management
g. Operating System Maintenance
h. Hardware Maintenance
i. PC Maintenance
j. Network Maintenance
k. Printer Maintenance
l. Telecommunication Lines Maintenance
 
 
 
Total number of employees in your company.(In 2008)
 
50 or less
 
51-100
 
101-500
 
501-1,000
 
1,001-25,000
 
more than 25,000
 
 
 
Total asset (RM) of your company.(In 2008)
 
1,000,000 or less
 
1,000,001-2,500,000
 
2,500,001- 5,000,000
 
5,000,001-10,000,000
 
10,000,001-50,000,000
 
more than 50,000,000
 
 
Please indicate the following list of IT operations, whether it is fully or partly outsourced or totally not outsourced.
Totally not outsourced Partly outsourced Fully outsourced
a. Scheduling of Operations (applications)
b. Control of Operations (applications)
c. Production Support Services
d. Operation of Applications
e. Operation of Operating System
f. CPU Operation
g. Operation of Client/Server System
h. Operation of Telecommunication Software
i. Operating System Maintenance
j. Hardware Maintenance
Totally not outsourced Partly outsourced Fully outsourced
k. Operating System Maintenance
l. Hardware Maintenance
m. PC Maintenance
n. Network Maintenance
o. Printer Maintenance
p. Telecommunication Lines Maintenance
 
 
SECTION B: DEMOGRAPHIC OF ORGANIZATION AND RESPONDENT

INSTRUCTION: Please read each question carefully. Answer the question by filling in the appropriate box that represents your response.
Gender.
 
male
 
female
 
 
 
Age (years old).
 
20 or below
 
21-30
 
31-40
 
41-50
 
51 or above
 
 
 
Qualification.
 
SRP/PMR
 
SPM
 
STPM
 
Diploma
 
Degree
 
Master Professional
 
Other, please specify
 
 
 
 
Occupation.
 
Chief Information Officer (CIO)
 
Computer Engineer
 
IT Manager
 
IT Programmer
 
Other, please specify
 
 
 
 
Location of organization.
 
 
 
Type of business.
 
Sole Proprietor
 
Partnership
 
Private Limited (Sdn.Bhd.)
 
Public Limited (Bhd.)
 
Other, please specify
 
 
 
 
Manufacturer categories.
 
 
 
How long has your organization been established?(year)
 
Less than 1
 
1-5
 
6-10
 
More than 10
 
Please contact [email protected] if you have any questions regarding this survey.
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