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  1. Surveys
  2. 2013
  3. October
  4. T
  5. The way we do things - Leadership capability quest

The way we do things - Leadership capability quest

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Questions marked with an * are required Exit Survey
 
People management:
No experience Limited experience (1-2 times) Some experience (2-5 times) Lots of experience (more than 5 times)
* I have managed someone through the informal PIP process
* I have managed someone through the formal PIP process
* I have managed someone through an informal absence review
* I have managed someone through the formal short-term absence process
* I have managed someone through the long-term ill health process
* I have done an investigation into a disciplinary or grievance issue
* I have chaired a hearing
* I have coached/developed my team using a PDP
 
 
Communication:
No experience Limited experience (1-2 times) Some experience (2-5 times) Lots of experience (more than 5 times)
* I have presented to the Debt Solution Services managers
* I have delivered an overview to external visitors
 
 
Recruitment:
No experience Limited experience (1-2 times) Some experience (2-5 times) Lots of experience (more than 5 times)
* I have sifted CVs
* I have lead an assessment centre
* I have lead an interview
 
 
Performance management:
Demonstrated never Demonstrated rarely Demonstrated sometimes but not consistently Demonstrated in normal circumstances Demonstrated consistently in a wide range of circumstances Demonstrated consistently in all circumstances
* I manage performance daily
* I identify and tackle trends or areas of concern where there is ambiguity e.g. no measurable target?
* I identify in good time when a PIP is needed
* I set SMART PIPs
* I can identify the difference between a capability and conduct issue
 
 
Recognition:
Demonstrated never Demonstrated rarely Demonstrated sometimes but not consistently Demonstrated in normal circumstances Demonstrated consistently in a wide range of circumstances Demonstrated consistently in all circumstances
* I go out of my way to recognise individual successes, however small with public praise and acknowledgement
* I give regular feedback to individuals on how they are improving and praise their efforts
* I regularly take time to celebrate successful outcomes with the whole team during working time
* I give regular feedback to my peer group on how they are improving and praise their efforts
 
 
Change management:
Demonstrated never Demonstrated rarely Demonstrated sometimes but not consistently Demonstrated in normal circumstances Demonstrated consistently in a wide range of circumstances Demonstrated consistently in all circumstances
* I make a reasoned case for change that is well thought out and not rushed
* I pilot ideas or trial new approaches before implementing
* I involve and share results with team members
* I engage stakeholders before implementing new ideas
* I challenge existing processes/procedures and suggest improvements to the way things are done
* I ask for feedback on the changes I have implemented
 
 
Development:
Demonstrated never Demonstrated rarely Demonstrated sometimes but not consistently Demonstrated in normal circumstances Demonstrated consistently in a wide range of circumstances Demonstrated consistently in all circumstances
* I treat my team equally e.g. do not have favourites/pick the same people for a task
* I make time to coach and develop to get the best from others
* I understand about situational leadership
* I actively take ownership for my development
 
 
Leadership:
Demonstrated never Demonstrated rarely Demonstrated sometimes but not consistently Demonstrated in normal circumstances Demonstrated consistently in a wide range of circumstances Demonstrated consistently in all circumstances
* I understand my personal impact on others
* I recognise and can articulate my strengths and development areas
* I am emotionally resilient when faced with challenges
* I continually link communications to the mission, vision, and beliefs of the charity
* When things go wrong, I ask "how can we improve?", or "what can we learn?", rather than "who can we blame?"
* I create simplicity out of complexity and set clear overall direction
* My actions reflect positively on me, my team, and my department
* I have open and honest conversations
* I deliver on promises
* I take ownership for problems and don't leave it for someone else to pick up
 
 
Planning:
Demonstrated never Demonstrated rarely Demonstrated sometimes but not consistently Demonstrated in normal circumstances Demonstrated consistently in a wide range of circumstances Demonstrated consistently in all circumstances
* I complete all of my BAU tasks on time each month (one to ones, quality checks, team performance stats, team briefs etc.)
* I regularly review my personal workload and development activity one month in advance
* I can react to changes in priorities in my own workload to achieve deadlines
* I can think of new ways to maximise productivity and reduce workloads
* I am able to identify trends in MI and know when to raise concerns that service levels will not be met
* I do not panic when faced with high department workloads
* I build trusting and collaborative relationships