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The following survey is an initiative of the Healthcare business of Thomson Reuters to assess our won and lost renewal opportunities. As the client services director, we are asking for your insight and perspective on the process and outcome of this recent opportunity.
It will take approximately 15-20 minutes to complete the questionnaire.
Your responses will be matched with the input we receive from a companion questionnaire asked of your client contact via the telephone. An individual report will be created for this opportunity. Quarterly and Annual reports will be created that show the aggregate of all EMPLOYER Renewal opportunities and will identify trends that will help improve the renewal process.
If you have questions at any time about the survey or the procedures, you may contact Lexa Hoffner at 952-939-4323 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| What was the name of the client company for this recent renewal opportunity? | | |
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| How long has this company been a client with Thomson Reuters? | | |
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| What do you think prompted this client to begin a new search for a decision support solution? | | | | Was there anything that they were looking for specifically? | | |
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| What steps had the client already taken when you were made aware of their formal bid process? | | |
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| Which companies were you aware of that were considered for this RFP/opportunity? What was their solution? |
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| Company 1 and Solution | | | | Company 2 and Solution | | | | Company 3 and Solution | | | | Company 4 and Solution | | | | Company 5 and Solution | | |
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| * What was the outcome of this opportunity? |
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| Which supplier did they decide to go with? | | | | What were the two primary reasons you feel they decided to go with this provider instead of staying with Thomson Reuters? | | | | Thinking about those two primary reasons, what could Thomson Reuters have done to better address those areas, to retain their business? | | |
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| Which supplier was their second choice for this solution? | | | | What were the two primary reasons you feel they decided to stay with Thomson Reuters? | | |
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| Price: | | | | Product Capabilities: | | | | Ease of Use (product) | | | | Ease of Working with the Organization | | | | Supplier Company/Reputation | | | | Service Quality | | | | Data Analytics | | |
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| Thinking about when the client/prospect company was making their final decision, please rank order the level of contribution that the following seven categories had on that final decision with 1 being the category that contributed the most weight and 7 being the category that contributed the least weight. |
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| Price |
| | | Product Capabilities |
| | | Ease of Use (product) |
| | | Ease of Working with the Organization |
| | | Supplier Company / Reputation |
| | | Service Quality |
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| How satisfied do you think the client/prospect company was with Thomson Reuters for each purchase criteria categories listed below? (Where 0=Not At All Satisfied and 10=Very Satisfied)
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Overall, how satisfied do you think the client was with Thomson Reuters' client team? (Where 0=Not at all Satisfied and 10=Very Satisfied.)
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| What do you think the client views as Thomson Reuters' primary strengths (including solution, client team, company etc...)? | | |
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| What do you think the client views as areas of improvement for Thomson Reuters? | | |
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| How satisfied do you think the client was with Thomson Reuters' client team performance in the following areas? (Where 0=Not at all Satisfied and 10=Very Satisfied.)
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| How valuable do you feel the client found the following service components (Where 0=Not at all Valuable and 10=Very Valuable.)
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| What other things about Thomson Reuters' service do you feel this client values that has not been mentioned? | | |
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