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  1. Surveys
  2. 2012
  3. April
  4. U
  5. Untitled
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Exit Survey »
 
 
Overall, I am very satisfied with the way ABS performed on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neither agree or disagree
 
Somewhat agree
 
Strongly agree
 
 
Staff competence : Based on your experience with this project, how would you rate the following statements ?
Strongly Disagree Somewhat Disagree Neither Agree /Disagree Somewhat Agree Strongly Agree
ABS service representatives are well trained.
ABS service representatives are well communicative.
ABS service representatives adhere to professional standards of conduct.
ABS service representatives act in my best interest.
Overall, I am satisfied with the ABS service representatives
 
 
About your account manager (Mo): How would you rate the following statements ?
Strongly Disagree Somewhat Disagree Neither Agree /Disagree Somewhat Agree Strongly Agree
The ABS account manager (Mo) is knowledgeable and professional.
I feel like I have a good personal relationship with the ABS account manager.
The ABS account manager is making a positive contribution to my business.
The ABS account manager responds to my inquiries in a timely manner.
Overall, I am very satisfied with the ABS account manager.
 
 
 
* Compared to how you felt about ABS before this project, what would you now say is the likelihood of completing another project with ABS ?
 
better, based on performance
 
about the same
 
worse, based on performance
 
 
 
* Considering the overall value of the project you paid for, was it
 
an exceptional value, worth more than you paid for it
 
a good value, worth about what you paid for it
 
a poor value, worth less than you paid for it
 
 
How would you rate ABS on the following characteristics ?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
* Responsiveness
* On-time delivery
* Commitment to meet expectations
* Professionalism
* Competitiveness of our services
 
 
 
What could help ABS improve its performance and your satisfaction ?
   
 
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