Walt Disney World

How satisfied are you with the following:

	Very Dissatisfied	Not Satisfied	Neutral	Satisfied	Very Satisfied
Website

Customer Service

Overall

How satisfied are you with the following:

Website

Customer Service

Overall

Hello, we are from University at Buffalo. We are conducting a survey about Disney World for our MGM 403 class, and we’d like to ask you a few questions.

Have you taken this survey before?

Yes (Thank you for taking the time to complete this survey! You do not need to answer any further questions.)

No

Have you ever been to Disney World in Orlando Florida?

Yes (continue with question 3)

No (Thank you for taking the time to complete this survey! You do not need to answer any further questions.)

How old are you?

Younger than 14 years old(Thank you for taking the time to complete this survey! You do not need to answer any further questions.)

15 to 50 years old (continue with question 4)

Older than 50 (Thank you for taking the time to complete this survey! You do not need to answer any further questions.)

Do you know anyone who works for any Disney organization?

Yes (Thank you for taking the time to complete this survey! You do not need to answer any further questions.)

No (continue with question 5)

Are you:

Female

Male

How many times have you visited Disney World?

Where have you stayed while visiting Disney World?

At a Disney Park resort

Hotel outside the park (skip to question 9)

With family (skip to question 9)

Other (skip to question 9)