WH Service Survey

Supervisors/Managers,

We are currently working to improve our service and work process. We are including a short survey questionnaire in order to better understand our areas of opportunity. Will greatly appreciate your response no later than Tuesday January 8, 2013.

Your feedback is valuable; greatly appreciated,

José Miguel Pazos
CS & WH Manager

How often does opportunities arise?

Once a week

Couple of times a week

Fequently

All the time

How often does warehouse personnel needed to be contacted for service?

1-2 times a week

3-5 times a week

Once daily

Several occasions during the day

When WH personnel is contacted, what kind of response is received?

Wasn't aware of a request

On break

Did not notice the service light

Did not have the radio

WH personnel was missing (how often)

Other

When production personnel brings a claim...

Have the request been placed with an acceptable timeframe (30min or more)

Was a rush request

Production technician forgot

Lack of material

Other

What can we do better

Improve communication

Frequency on materials request check

Avoid taking time on other tasks

Sense of urgency

Do better our job

All of the above

Other

Thank you for taking the time to answer the questions, this will help us to improve our service and process, you're responses will be discuss with stakeholders accordingly. Have a nice day! Clondalkin Manatí Warehouse Team