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  1. Surveys
  2. 2016
  3. September
  4. W
  5. William L. Walker Attorney at Law Inc. Follow-up
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Questions marked with a * are required Exit Survey
 
 
How long have you used our company's services?
 
Less than 6 months
 
6 months to less than 1 year
 
1 year to less than 3 years
 
3 years to less than 5 years
 
5 years or more
 
 
 
Which area of law was used?
 
Probate
 
Estate Planning
 
Trust Administration
 
Business Planning
 
Elder Law Services
 
 
 
* How did you first hear about our services?
 
From a friend
 
Internet Search
 
In an advertisement
 
Other
 
 
 
If applicable, please share the name of the person that referred you:
   
 
 
Please indicate your level of satisfaction with the following attributes of our service.
Very Dissatisfied Somewhat Dissatisfied Neutral Somewhat Satisfied Very Satisfied
Delivery of service
Methods of communication
Quality of support
Knowledge of staff
 
 
Please complete the following. The service...
 
Was better than expected
 
Matched expectations
 
Was less than expected
 
 
Please rate how strongly you agree/disagree with the following statements.
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
I was kept informed and updated throughout the process
The materials accompanying the meetings were helpful and informative
I felt that my goals and targets were met
My attorney was concerned about me as a person
 
 
Additional comments about the firm or an expansion upon an answer can be given here:
   
 
 
 
Do you have any suggestions for improvement?
   
 
 
 
* I give permission to have my insight and commentary shared. (Note: All other matters of the case remain confidential)
 
Yes
 
No