Thank you for agreeing to participate in our survey about the recently implemented Future Cancellation Process. In this survey, approximately 20 people will be asked to complete the survey below that asks questions about both the Future Cancellation Process itself and the training you received prior to the implementation. It will take approximately 5 to 10 minutes to complete the questionnaire.
Your participation in this study is crucial to understanding the value of the project. It is therefore, very important for us to learn your opinions. Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Karen Bruns at xt.4585 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
Do you have familiarity with methods of canceling policies other than the previous way wherein CWIC physically canceled the policy or than the newly implemented Future Cancellation Process? Compared to other methods of sending notice of cancellation that are available, would you say that the Future Cancellation process is
Have you worked for other insurance companies? In which department do you currently work? How often do you use the Future Cancellation Process? I am satisfied with the Future Cancellation Process as a replacement to the way I previously canceled policies. I was more satisfied using the old process for canceling policies. During the old process used to cancel policies in the future where the policy was actually canceled in the system, I was able to process endorsements prior to the cancellation date without harm to the policy and without implying coverage to the insured? Since the implementation of the new Future Cancellation Process, I am able to process endorsements prior to the cancellation date without harm to the policy and without implying coverage to the insured. The amount of work I am expected to do in order to cancel a policy has been reduced by the implementation of the Future Cancellation Process. Please enter the three letter user code that will allow you to correct your own mistakes if caught on the same day. The Future Cancellation Process saves both time and money. If you agree that the Future Cancellation Process saves both time and money, please share with us your thoughts. If you do not agree that the Future Cancellation Process saves both time and money, please share with us your thoughts. If you have spoken with someone at the company about the Future Cancellation process, were all problems resolved to your complete satisfaction?
Next and for each of the following 5 questions, please think about the overall features and benefits received from implementing the Future Cancellation Process. Consider the three dimensions of the process: Underwriting Future Cancellations, Finance Future Cancellations, and Non-Renewals. Lastly, please consider the customer service for potential issues.
Would you say the value provided by the Future Cancellation Process is... If your answer to the previous question was unsatisfactory in nature, would you please take a few minutes to describe what happened? If your answer to question 17 was satisfactory in nature, would you please take a few minutes to describe what about the service experience stands out? How satisfied are you with the Future Cancellation Process? All things considered, what recommendations would you offer for improving the Future Cancellation Process as you know it today? What would you like to tell CWIC about your satisfaction with the Future Cancellation Process that was not already asked in the survey?
The following questions are specifically related to the quality of the training program for the Future Cancellation Process.
The training for the Future Cancellation Process was of an appropriate length. Was there anything about the training for the Future Cancellation Process that stands out as being superior? I had opportunity to try the Future Cancellation Process in a test environment during the training session and before I was expected to use it in my day-to-day duties. What about the training program could have been improved upon? Was the trainer: When the process was introduced to you, what level of confidence did you have that the trainer had taken into consideration existing business processes? Please describe for us how the trainer handled your questions. Complete the sentence: The trainer... I have enough information to use the Future Cancellation Process effectively (i.e., I received hard copies of written procedures for using the new process, I know that I can locate the procedures in the company directory electronically, and I am notified when the procedures for the Future Cancellation Process are updated). The procedures for the Future Cancellation Process make sense to me. I understand the steps necessary to use the Future Cancellation Process effectively. I feel as though I need additional training to be able to use the Future Cancellation Process effectively. All things considered, over the next 12 months, how likely are you to be responsive or receptive to another training session with the trainer for another type of automation implementation? |
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