E-Commerce

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This project aims to understand the e-commerce business in Singapore. The brief survey of 16 questions seeks your views and will take less than 10 minutes. Your comments and identities will remain anonymous. If you have any question regarding the survey, you may contact me by email at the address specified below.

Upon completion of the survey, you will be entitled to participate in a lucky draw to win an OREGON SCIENTIFIC Special Collection FERRARI Projection Clock and other attractive prizes, such as a CASIO Portable Color TV!!

Thank you very much for your time and support. Start now by clicking on the Continue button below.

1. What is your job title in your company?

CEO / Managing Director / General Manager

CIO / IT / E-Commerce Manager

Other Managers

Others

2. Which industry is your company in?

Communication Services

Computer / IT

Education / Training

Finance / Banking / Insurance

Health / Medical

Restaurants / Food & Beverage

Manufacturing

Real Estate / Property

Retail / Trading

Travel / Tourism / Hotel

Others

3. What type of organization is your company?

Multinational

Government owned

Locally owned

Local with foreign ownership (joint-venture)

4. What is the approximate total number of employees your company has in Singapore?

0 - 200

201 - 400

401 - 600

601 - 800

801 - 1,000

Above 1,000

5. What is the approximate total number of IT / IS employees in your company in Singapore?

0 - 20

21 - 40

41 - 60

61 - 80

81 - 100

Above 100

6. What is the average annual revenue of your company (S$)?

Less than 1 million

1 million - less than 10 million

10 million - less than 50 million

50 million - less than 100 million

100 million - less than 500 million

Above 500 million

E-Commerce Adoption & Awareness

	Yes,already have	Very likely to have	Likely to have	Unlikely to have	Very unlikely to have
7. Does your company has/intend to have a website on the Internet?	Yes,already have	Very likely to have	Likely to have	Unlikely to have	Very unlikely to have

No Website

8. Please indicate if you agree the following reasons relate to your decision about having a website:

	Strongly Agree	Agree	Netrual	Disagree	Strongly Disagree
(a) Do not need a website	Strongly Agree	Agree	Netrual	Disagree	Strongly Disagree

(b) Too expensive to build a website	Strongly Agree	Agree	Netrual	Disagree	Strongly Disagree

(c) Do not know how to build a website	Strongly Agree	Agree	Netrual	Disagree	Strongly Disagree

(d) Too much effort needed to maintain and support the website	Strongly Agree	Agree	Netrual	Disagree	Strongly Disagree

(e) Have not thought about it yet	Strongly Agree	Agree	Netrual	Disagree	Strongly Disagree

Other Reasons / Additional Comments:

	Yes,already have	Very likely to have	Likely to have	Unlikely to have	Very unlikely to have
9. Does your company do/intend to do business with your customers over the Internet (engage in e-commerce)?	Yes,already have	Very likely to have	Likely to have	Unlikely to have	Very unlikely to have

No E-Commerce

10. Please indicate if you agree the following reasons relate to your decision about engaging in e-commerce:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
(a) Do not need to conduct business over Internet	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

(b) Too expensive to build e-commerce capabilities	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

(c) Do not know how to build e-commerce capabilities	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

(d) Too much effort needed to maintain and support business over Internet	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

(e) Have not thought about it yet	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

Other Reasons / Additional Comments:

NOTE:

Questions 11 to 16 pertains to Business-to-Consumer (B2C) e-commerce. B2C e-commerce involves businesses carrying out transactions with their customers via the Internet.

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
11. I think e-commerce is successful in Singapore:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

12. I think e-commerce has great potential in Singapore:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

13. I think the government can do more to help e-commerce businesses in Singapore:	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree

14. Please indicate if the following activities are what you would like to see the government do to help e-commerce businesses in Singapore:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
(a) Educate businesses on how to conduct e-commerce
Strongly Agree
Agree Neutral Disagree Strongly Disagree
(b) Provide funding to build e-commerce capabilities
Strongly Agree
Agree Neutral Disagree Strongly Disagree
(c) Provide tax incentives to reduce business cost
Strongly Agree
Agree Neutral Disagree Strongly Disagree
(d) Educate and encourage consumers to engage in e-commerce
Strongly Agree
Agree Neutral Disagree Strongly Disagree
(e) Provide facilities to promote e-commerce in Singapore
Strongly Agree
Agree Neutral Disagree Strongly Disagree

What additional activities would you like the government to do to help e-commerce businesses in Singapore?

15A. In the development of your website and/or e-commerce capabilities, please indicate your rating regarding the importance of each of the following considerations.

Considerations - Part I

1 -
Most Important
2 -
Important
3 -
Somewhat Important
4 -
Not Important
5 -
Not Applicable
a. Attractive website appearance
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
b. Easy to navigate / easy to use website
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
c. Support security with encryption of data
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
d. Provide facility to search within the website
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
e. Provide privacy statements on the website
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
f. Provide Frequently Asked Questions (FAQ)
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable

15B. In the development of your website and/or e-commerce capabilities, please indicate your rating regarding the importance of each of the following considerations.

Considerations - Part II

1 -
Most Important
2 -
Important
3 -
Somewhat Important
4 -
Not Important
5 -
Not Applicable
g. Provide contact details for customer to contact the company
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
h. Provide clear descriptions of products and services
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
i. Provide relevant pictures for products and services
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
j. Provide advertisement of other products
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
k. Provide special offers / promotions
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
l. Provide link to other related websites
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable

15C. In the development of your website and/or e-commerce capabilities, please indicate your rating regarding the importance of each of the following considerations.

Considerations - Part III

1 -
Most Important
2 -
Important
3 -
Somewhat Important
4 -
Not Important
5 -
Not Applicable
m. Request for email addresses for marketing of new products
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
n. Request customers to enter personal details to join as members
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
o. Provide special customer privileges
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
p. Allow customers to track their order status online
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
q. Provide other payment mechanism besides using credit card
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable
r. Provide clear details of the return policy
1 -
Most Important
2 -
Important 3 -
Somewhat Important 4 -
Not Important 5 -
Not Applicable

16A. Please indicate your level of awareness of the following e-commerce regulations in Singapore:

E-Commerce Regulations

1 -
Very Familiar
2 -
Familiar with the details
3 -
Know some of the details
4 -
Heard about it but do not know what is it
5 -
Not aware
a. Electronic Transaction Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
b. Consumer Protection Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
c. Computer Misuse Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
d. Evidence Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
e. Copyright Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
f. Patents Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
g. Trade Marks Act
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware

16B. Please indicate your level of awareness of the following e-commerce resources in Singapore:

E-Commerce Resources

1 -
Very Familiar
2 -
Familiar with the details
3 -
Know some of the details
4 -
Heard about it but do not know what is it
5 -
Not aware
h. E-Commerce Code for the Protection of Personal Information
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
i. TrustSG
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
j. Singapore Computer Emergency Response Team (SINGCERT)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
k. Patent Application Fund Plus (PAF PLUS)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
l. Singapore Network Information Centre (SGNIC)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
m. Singapore Domain Name Dispute Resolution Policy (SDRP)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
n. eAlternative Dispute Resolution Centre (e@dr)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
o. Public Key Infrastructure (PKI)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware
p. Intellectual Property Office of Singapore (IPOS)
1 -
Very Familiar
2 -
Familiar with the details 3 -
Know some of the details 4 -
Heard about it but do not know what is it 5 -
Not aware

Please enter your email address if you wish to take part in the luck draw.

Winners will be notified via email by the end of September 2005.

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