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Survey Templates Surveys Business software selection questionnaire

Business software selection questionnaire

Business software selection questionnaire
Dear Sir/Madam,


You are invited to participate in our survey on 'Business Software Selection Process'by Cambridge University, Institute of Manufacturing. In this survey, approximately 50 companies will be asked to complete a survey that asks questions about the process you have gone or about to go through to select the MRP/ERP system for your company. It will take approximately 15-25 minutes to complete the questionnaire. The questionnaire consists of three main parts: Information about your company, about the selection process and about your experience with the software after purchase.


It is very important for us to learn your opinions. In return, we would send a copy of our completed research report to your company which enables your company to benchmark your process. Your survey responses will be strictly confidential and your information will be coded and will remain confidential. Any data presented in the thesis will be in aggregate form and it will not be possible to identify the company individually.


If you have questions at any time about the survey or the procedures, you may contact Ying Lin (Ivy) at 07717777143 or by email at [email protected] .


Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.



About Your Company
Your Company Name:
Business Activity:
Your Name and Your Position:
Your Email:
Your Tel/ Mobile
How many employees are there in your company?
Is your company currently using/selecting a MRP / ERP system?
What's the name of the MRP/ERP system that your company selected?
How many licenses has the company subscribed to?
How many personnel were actively involved in selecting the software? (Please roughly list out their positions)
Hong long did your company take to make the buying decision?
If your company has bought a MRP/ERP software but hasn't utilised it, would you please list out the reasons that stopped your company from using it?







How many software providers are you currently investigating?
How did your company get in touch with these MRP/ERP software providers?
Does your company has a maximum budget for the MRP/ERP software?








Your Experience With The MRP/ERP System
If your company is currently using a MRP/ERP system, please select the problems that you have encountered when implementing or using it.
Strongly agree
Tend to agree
Tend to disagree
Strongly Disagree
Not sure/Not applicable
It took a long time to import data into the MRP/ERP system
It took a long time to be confident for the system to go live
The software interface is not intuitive and very difficult for non-computer literature people to use
The training programme is long and complex, which was not cost effective
Some modules bought were never utilised within the company
A lot of bugs in the software
The software provider is not responsive to problems occurred. Poor level of support.
The system does not function to the expectation as the software vendor promised
The system is difficult to maintain or upgrade
There was great resistance by employees to the new software
Strongly agree
Tend to agree
Tend to disagree
Strongly Disagree
Not sure/Not applicable
We didn't have a effective project management when implementing the software
Overall, we are satisfied with this software
Overall, the software has improved our manufacturing efficiency
Please describe other problems here:







Approximately, how much time did the implementation of the software (from training to go live ) actually take?
Approximately, how much time did you expect the implementation of the software would take in the first place?
Approximately, how much had your company paid for the software package including training cost ?
Approximately, how much you were expecting to pay for the software package including training before your selection process?








About Your Selection Process
During the MRP/ERP software selection process, we have encountered the following problems:
(Please select an option, which best represents your opinion.)
Strongly Agree
Tend to Agree
Tend to Disagree
Strongly Disagree
Not Sure/Not applicable
I didn't have a handbook/ guidebook on this subject to assist me to select MRP/ERP software
Not sure whether the existing operation problems were caused by lack of MRP/ERP system
Lack of knowledge about MRP/ERP system
Didn't/Don't have a established criteria on selecting MRP/ERP system
Large number of MRP/ERP softwares available in the market leads to difficulty in comparison
Can't decide which modules to buy out of the MRP/ERP software package
The capital investment required for the desired software was/is not affordable
Difficult to put money value on the potential benefit of the MRP/ERP software to justify the cost
It took/ It's taking a lot of management time and effort to compare and decide the appropriate software
Higher management was/is not committed
Please indicate other problems your company or you have encountered during the selection process:







How influential were/are the following Product Characteristics to you in the selection of ERP system?
(Please select an option, which best represents your opinion.)
Very Influential
Somewhat Influential
Didn't affect my decision
Haven't thought about it/Not Applicable
Ease of Installation
Compatibility with existing Hardware
Compatibility with existing Operation software
Consistency With Interface and user-friendly operations
Having complete functionality
Having high system reliability( stability and recovery ability)
Accessibility and Quality of Product Support
Designed to minimize implementation time
Please indicate other product characteristics that you think its influential in your decision making process









How influential were/are the following Non-Product Factors to you in the selection of ERP system?
(Please select an option, which best represents your opinion.)
Very Influential
Somewhat Influential
Didn't affect my decision
Haven't thought about it / Not applicable
Good reputation of the provider
Financial strength of the provider
Demonstrated understanding of my requirements, constrains and concerns
Experience and success in delivering solutions to organisations of a similar size, complexity and geographic scope
Quality of the vendor's proposal
The contact person in this software company seems to be trustful and reliable
It was recommendation by a friend or by a company
A satisfactory reference site visit
The software provider offered a monthly-rent or installment option other than a lump-sum payment
The software provider provides data extract and data import service
Very Influential
Somewhat Influential
Didn't affect my decision
Haven't thought about it / Not applicable
The software was cheaper for the same modules/functions
The ownership of the source-code of the software belongs to the buyer, not the software provider
Please indicate other non-product characteristics that you think its important in your decision making process:









Please feel free to give any comments or suggestions on this questionnaire or research topic here.
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