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Survey Name Customer Service Satisfaction
Description 8 Questions: Satisfaction with Customer Service. Measures of resolution time, knowledge of the representative and customer satisfaction. Includes Internet, phone and in-person service.
Category Customer Satisfaction   (Browse All Categories)

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Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
   
In your most recent customer service experience, how did you contact the representative?
In Person
By Telephone
Internet
Through a Dealer/Retailer/Broker
Other
 
   

Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Sufficient information was available on the internet to solve my problem.
 
   
About how long did you have to wait before speaking to a representative?
I was taken care of immediately
Within 3 minutes
3-5 minutes
5-10 minutes
More than 10 minutes
 
   
Did our representative... (Select all that apply)
Quickly identify the problem
Appear knowledgeable and competent
Help you understand the cause and the solution to the problem
Handle issues with courtesy and professionalism
 
   
About how long did it take to get this problem resolved?
Immediate Resolution
Less than a day
Between 2 and 3 days
Between 3 and 5 days
More than a week
The problem is still not resolved
 
   
How many times did you have to contact customer service before the problem was corrected?
Once
Twice
Three Times
More than Three times
 
   

Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery Dissatisfied
Overall, how satisfied are you with the customer service experience?
   
If you were less than totally satisfied, what could have been done to serve you better?
 
 
   
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

[COMPANY]

[MANAGER_NAME]

Address 1

Address 2

City, State, ZipCode
 


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