I am a Doctoral student researching Internet Banking in South Africa. I would like to thank you for participating in this study. The purpose of this study is to determine the factors that affect adoption of technology and in particular the adoption of Internet based technologies, more specifically Internet Banking in South Africa.
Please answer the questionnaire by clicking on Continue which will take no more than 10 minutes of your time.
Please note that all information submitted as part of your response to this study will be treated in the strictest of confidence and will not be distributed to any person/s or organisations. This information will be used strictly for academic research purposes.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
1. Please indicate your race group (for research purposes)
2. Please indicate your gender
3. Please indicate your age group
4. Please indicate the highest level of education received
5. Please indicate what your monthly household income is
6. Please indicate where you access the Internet
7. What is your primary use of the Internet
Strongly disagree
Somewhat disagree
Undecided
Somewhat agree
Strongly agree
Banking
Shopping
Browsing
Research
Gaming
8. Which financial institution do you bank with
9. Does your bank offer Internet banking services
10. Do you use Internet Banking
11. Learning to operate Internet Banking is easy for me
12. I find Internet Banking to be flexible to interact with
13. I find it easy to get Internet Banking to do what I want to do
14. It is easy for me to become skillful at using Internet Banking
15. I find Internet Banking easy to use
16. My interaction with Internet Banking is clear and understandable
17. Using Internet Banking would improve my personal finance management
18. Using Internet Banking would enable me to complete banking tasks more quickly
19. I would find Internet Banking useful in my personal life
20. Using Internet Banking would increase my free time
21. Using Internet Banking would enhance my quality family time
22. Using Internet Banking would make it easier to pay my bills
23. How many times do you use Internet Banking during a week
24. How often do you believe you use Internet Banking each week
25. The use of Internet Banking is important for me
26. I feel a sense of personal ownership about the use of Internet Banking
27. I explain the use of Internet Banking to my colleagues as a great benefit
28. I am proud about using Internet Banking
29. I will use Internet Banking if I am rewarded for it
30.What do you think banks should do to get others banking online
31. Please rank the reason/s for not using the Internet banking services as provided by your bank
a) Unaware of service or benefits
b) Not easy to use
c) Internet banking is not secure
d) The services offered are expensive
e) I prefer my current modes of banking e.g. telephone/branch banking)
f) I do not have access to a computer or the Internet
32. If you are not using the Internet banking services, would you use these services if provided by your bank
33. If you were to start using the service provided by your bank, please rank your expectations
a) Awareness of service and benefits
b) Easy to use
c) Secure Internet banking
d) The services offered are reasonably priced
e) I am satisfied with the service from my current modes of banking (e.g. telephone/branch banking)
f) Access to a computers and the Internet
34. If your bank does not provide Internet banking, please rank the reason/s for not using the services if provided by your bank
a) No benefits
b) Not easy to use
c) Internet banking is not secure
d) The services offered are expensive
e) I prefer my current modes of banking (e.g. telephone/branch banking)
f) I do not have access to a computer or the Internet
35. How do you think banks should do to get customers banking online
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