The Bite Survey
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The BITE Customer Survey Thank you for sharing your thoughts on The Bite. Your thoughts will be conveyed to Sodexho and form the basis of future decisions regarding product offerings and services. All participants will receive a voucher for a free filtered coffee or tea at the Bite. (An e-mail address must be provided to receive a coupon.) We would appreciate it if you could complete this survey by Monday, June 30th. Please enter your gender: Please enter your age: Please enter your continent of origin: Please indicate your program E-mail address (to be used to provide coupon for free filtered coffee or tea): When at the London Business School, which food service providers do you use? (Check all that apply.) On average, how frequently do you make purchases at the Bite? On average, how much do you spend per week at the Bite? When do you typically make purchases? (Check all that apply) Please indicate any special food requirements that you have. In the following section, we would like you to rate the things that are important to you at the Bite. These should not reflect how the Bite is currently doing, but instead indicate the areas that are important to you, and be an indicator of the things that the Bite should focus on. For example, if coffee is the main reason you would shop at the Bite, give it a high ranking (even if you are currently unsatisfied with the current offering.) Alternatively, if you're never at LBS on the weekends, you would give Weekend opening times a very low score. Please place a value between 0 (not at all important) and 100 (extremely important) beside each of the following attributes to indicate their importance. Weekend opening time Weekend closing time Weekday opening time Weekday closing time Speed of service Coffee (filtered, espresso, etc.) Other drinks (tea, Coke, etc.) Snacks (crisps, bars, etc.) Sandwiches Prepared food (Hotdogs, panini, etc.) Weekend Opening Time Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your weekend opening hour expectations at the Byte. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. 07:00 08:00 09:00 Weekend Closing Time Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your weekend closing hour expectations at the Byte. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. 14:00 16:00 18:00 Weekday Opening Hours Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your weekday opening hour expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. 07:00 08:00 09:00 Weekday Closing Hours Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your weekday closing hour expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. 19:00 20:00 21:00 Speed of Service Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your speed of service expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. 1 minute 2 minutes 3 minutes 5 minutes Coffee Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your coffee expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. Current filtered coffee Current espresso coffee (including cappucino, latte, etc.) Starbucks Costa Other Drinks Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your other drinks expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. Tea (regular and herbal) Hot chocolate Bottled drinks Juice Snacks Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your snacks expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. Crisps Bars (Chocolate bars, granola bars, etc.) Fruit Baked Goods Sandwiches Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your sandwich expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. Fresh prepared sandwiches Packaged sandwiches Toasted sandwiches (ex: panini) Prepared Food Please place a value of 0 (not at all important) to 100 (very important) beside each value to indicate its relative importance in meeting your prepared food expectations at the Bite. This should indicate your desired preference, and not reflect your actual satisfaction with the Bite. Hot dogs Pasta Pizza Hamburgers Salad Current Bite Satisfaction On a scale of 1 (unsatisfied) to 5 (very satisfied), please tell us your current satisfaction with the following products and services at the Bite: If you have any specific recommendations about the Bite, please list them here: THANK YOU! We will e-mail your voucher for a free tea or coffee shortly. |
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