Hello:
You are invited to participate in this survey e-service quality perceptions. It will take approximately 15 minutes to complete the questionnaire.
It is very important for us to learn your opinions.
If you have questions at any time about the survey or the procedures, you may contact Anand Agrawal at 09391052060 or by email at the email address specified below.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
The survey deals with your opinions of e-services (online services like online matchmaking and job search through sites like naukri.com, shaadi.com, online stock trading / online banking/using online database/online legal/online health advices or services/online travel/ticketing).
Your answer may lie at any cell between the two extremes of strongly disagree to strongly agree or Very Unimportant to very important depending on the intensity you feel.
1. Which online services you use? Please tick Name one e-service website you use most often. Based on your experiences as a customer of e-services, think of an e-service you use most often (mentioned by you at point B above) and think about the kind of e-firm you would be pleased to be a customer. Show the extent to which you thijk such e-firm would possess the feature described below. If you think the feature is absolutely essential, select 5, and if not at all essential select 1, if your feelings are not strong select any number in middle depending on the intensity you feel.
The questions below intend to describe YOUR PERCEPTIONS as acustomer the extent to which you think the e-firm/website you use most often that you mentioned above possess the features Or what you are getting as a customer. If you Strongly Disagree with the statement select 1, if you Strongly Agree select 5, if your feelings are not strong select any number in middle depending on the intensity you feel. The following questions intend to describe the importance of each feature in your decision to avail the service. A five means you consider it very important, and one means it is very unimportant. We are interested in your perception of how IMPORTANT each feature is to you in your decision to avail the service. Your Contact Number or Email id Number of children you have Your Country of Residence Annual Household Income (US $) / Indian Rupees (tick in the applicable circle/box)
How Long have you been using the internet? How long have you been using internet for online purchasing/transactions? On average how often do you use the internet? On Average how many hours per week do you browse internet sites |
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