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Survey Name Siebel 4.0-2 Change Management Questionnaire
Description Sample Survey
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Siebel 4.0-2 Change Management Survey Questionnaire
This questionnaire is part of a dissertation research project conducted by Mark Hambling, a final year Business Information Systems Student at The Nottingham Trent University. This questionnaire is focused primarily on the way in which the change affecting people during Siebel 4.0-2 implementation is managed by Microsoft UK (MSUK) in the context of a multi-national Customer Relationship Management (CRM) project.



There are 12 questions in this survey and it will take no longer than 10 minutes to complete the questionnaire.



Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. Please make your answer by selecting the neccesary box or button, or entering an answer in the text box, where applicable. If you have questions at any time about the survey or the procedures, you may contact Mark by email at the email address specified below each question.


Thank you very much for your time and support. Please note questions with red asterisk require an answer to be given. Please start with the survey now by clicking on the Continue button below.


 
 
 
1. What is your Job Title? (please select as applicable)
*
 
 
2. How long have you been working at Microsoft UK?
*
 
 
3. What is your current job status?
*
 
 
4. Are you familiar with the term of Change Management in how it relates change affecting people?
If the answer is "No" please click the help icon *
 
 
5. Which of these statements best applies to how change is managed at Microsoft UK?
*
 
 
6. Please select how applicable each of these statements are in describing the management of change affecting your job role?
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreePrefer not to say
There are logical reasons for change which are visible and the goals are transparent *
Change projects create resistance which has to be broken *
There are long periods of planning before the change is delivered *
Involvement in the change project before delivery takes place *
Good ideas for change are hidden and used for personal agendas *
The implementation of the change within your role is managed solely by MSUK *
Communication about the change is limited to only those directly concerned with the project *
Those concerned with the outcome of the change project take part in planning *
Project teams have sometimes a lack of consequence and consistency in regards to the change *
Change is expected without being linked to incentives *
Conflicts within the change are looked for and try to be solved *
The project lead for the change is known and project champions aid the planning and implementation *
Training is inadequate leaving unanswered questions about the change *
There are delays in the timescales that are set in the change project *
Communications about the change are timely and relevant *
The process of implementation for the change is flexible and reactive *
 
 
 
7. Which of these statements best describes the Siebel 4.0-2 project?
*
 
 
8. Which of the below statements best applies to how you feel the Siebel 4.0-2 project is managed?
Strongly AgreeAgreeNeutralDisagreeStrongly DisagreePrefer not to say
Ideas are openly communicated and encouraged within the implementation *
The reasons for change are unclear and there are different views of the goals of the implementation *
Wide timescales for the implementation deliverables are set and goals and are met *
Training is frequently given with supporting materials creating confidence with the system and the processes *
Each release begins with no anticipated planning *
The CRM strategy, system design and processes are determined completely outside of MSUK’s control *
Conflicts within the implementation are avoided *
There are predetermined guidelines for how the system implementation is to be managed and these are followed *
Implementation communications are open and readily available *
Corporate Headquarters and EMEA direct the implementation of the CRM system with MSUK having no control *
Communications about the implementation are not given in advance and not relevant *
Once the implementation has taken place, user involvement in the project begins *
Key implementation personnel are chosen, put in charge and left unchanged *
Implementation leadership is unclear and CRM champions are not utilised effectively *
Incentives are linked with the implementation to aid the process of change *
The direction of the implementation is influenced by resistance *
 
 
9. Please rank these requirements about change in order of importance to you, from 1 to 9.
(1 = most important; 9 = least important) *
Conscious that key individuals are involved in the project  
Appreciation of how the change will take place and be effectively communicated  
Understanding why change is happening and why it is necessary  
Awareness of who is ultimately responsible for the project  
Recognise the project is being implemented by people with the necessary core skills in a clearly defined and tracked manner  
Being able to take ownership and influence details of the change  
Having assistance from the project owners, project infrastructure, training specialist to create a supportive environment  
Knowing the project recognises organisation wide dependencies and gives caution to people, process and infrastructure  
Feeling that everyone is focused on the same goals and objectives  
Rank values must be between 1 and 9
 
 
 
10. Please describe if the Change Management techniques used at MSUK during the Siebel 4.0-2 implementation influenced your adoption of the system
 
 
 
11. Please describe any difficulties excluding system performace or operation that affected your adoption of the Siebel 4.0-2 system
For clarification please click the help icon
 
 
 
12. Have you participated in a Customer Relationship Management (CRM) implementation prior to Siebel 4.0-2?
*
 
 
12 (b). Please describe if any challenges concerning people change with Siebel 4.0-2 have been mirrored with previous implementations
 
 
 
If you have any further comments please feel free to add them here
 
 


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