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Usability Survey


Sample Survey

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Here is the Usability Survey template.


   
 

Usability Engineering Survey About Tesco Self-Service Checkouts



Hello,


We are a group of students from the University of Surrey in the UK, currently running a survey on the usability of the self-service system used nation-wide by the Tesco supermarket chain.


We aim to collect as many different responses from as many different people as possible to validate our results. All we are asking is about two minutes of your time to fill in this survey, we really would appreciate it!




Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact John by email at the email address specified below.


Thank you very much for your time and support.

Please start with the survey now by clicking on the Continue button below.
 
   
 

About You



You Age: *
 
Below 18
 
18 - 24
 
25 - 40
 
40 - 55
 
55+
   
Your Gender: *
 
Male
 
Female
   
Your Occupation: *
 
Student
 
Professional
 
Retired
 
Other
 
   

About Your Shopping Habbits



What time do you usually do your shopping? *
 
Morning (9:00am - 12:30pm)
 
Lunch Time (12:30pm - 2:00pm)
 
Afternoon (2:00pm - 5:00pm)
 
Evening (5:00pm - 9:00pm)
 
Night (9:00pm - 9:00am)
   
How many items do you buy on your average shop? *
 
Less than 10
 
11 - 20
 
21 - 30
 
31 - 40
 
41 or more
   
How do you usually pay? *
 
Cash
 
Credit/Debit Card
 
Coupons
 
Cheque
 
Other
   
Have you ever used the self-service tills in Tesco? *
 
Yes
 
No
 
   
If you answered No, please take a moment to tell us why:
   
 
   
Which types of machine have you used? *
 
Conveyer Belt Checkout
 
Bags Checkout
 
Both
 
Not Sure
   
How often do you use them? *
 
Every time I shop at Tesco
 
As often as possible
 
Most of the time
 
Some of the time
 
Very rarely
 
   

Scanning Items



Did you find it easy to start the scanning process? *
 
Yes
 
No
   
Have you had any problems scanning items? *
 
Yes
 
No
   
Have you had any problems with loose items (for example: onions)? *
 
Yes
 
No
 
   

User Interface



Did you find the on-screen text easy to read? *
 
Yes
 
No
   
Did you find your way around the on-screen system easily? *
 
Yes
 
No
   
How did you find the voice prompt? *
 
Helpful
 
Good
 
Satisfying
 
Confusing
 
Poor/Annoying
   
How did you find the on-screen prompts and animations? *
 
Helpful
 
Good
 
Satisfying
 
Confusing
 
Poor/Annoying
 
   

Payment



Have you ever encountered any problems whilst trying to pay? *
 
Yes
 
No
   
Which methods of payment have you experienced problems with?

Please select all that apply *
 
Cash
 
Credit/Debit Card
 
Vouchers
 
Cheque
 
Other
 
None

 
   
Have you ever had assistance from a Tesco employee whilst using the self-service machines? *
 
Yes
 
No
 
Yes, but did not ask for assistance
   
Have you ever experienced any difficulties when placing your shopping into bags or onto the conveyer belt? *
 
Yes
 
No
   
Which method do you prefer for your shopping? *
 
Self-service
 
Normal
 
Online Shopping (Eg: www.tesco.co.uk)
   
Would you recommend the self-service checkout system to others? *
 
Yes
 
No
   
How would you rate your over-all experiences with the self-service machines? *
 
Great
 
Good
 
Satisfactory
 
Poor
 
Frustrating
 
   
If you have anything more to add, please feel free to do so below:
   
 


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Live survey using this template:

Usability Survey - COPIED [ievubrqajx] Usability Survey - COPIED [bnssuatmso]