Dear Sir / Madam
I am a Masters student researching how web design influences internet banking in South Africa. You are invited to participate in my survey. It will take approximately 10 minutes to complete the questionnaire.
Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project.
Your survey responses will be strictly confidential and data from this research will not be reported to any individuals or organisations and your identity will not be revealed at any stage in the dissertation.
Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact by email at the email address specified below.
Thank you very much for your time and support. By clicking on continue you have indicated that you have been informed about the nature and purpose of the project and agree to participate freely in the study. Please start with the survey now by clicking on the Continue button below.
6. Institution with which you bank.
7. Do you use the online banking services offered by your bank?
7.2. Why do you not use online banking services?
7.3. How often do you use the online banking services?
7.4 Rank the online banking service that you use with a rank of 5 being most often and a rank of 1 being least often. Each rank value cannot be repeated.
Accounts payment Interim statements (30 days) Stop orders Rates enquiry 7.5. Why do you bank online?
8. I like the look and feel of the internet banking website.
9. Information displayed on the screen is clear, well organised, unambiguous and easy to read.
10. The site offers me enough information to answer my questions.
11. The website offers information in more than one language.
12. The positioning of information on the website allows me to navigate effortlessly through the site.
13. I would expect to find the login button at the upper left corner of the web page.
14. I would expect to find the help button located at the upper right side of the web page.
15. I would expect to find the internal search engine located on the top centre of the screen.
16. The way the system works allows me to find my way around the site in a consistent fashion.
17. Navigation tools such as colour coding, consistent logos and banners aid me to reach my objective.
18. The links within the website allow me to move easily back and forth between sections of the website.
19. The use of colour on the banks website aids me in distinguishing text and services more concisely.
20. The internet banking website contains large fonts that are easily readable.
21. Graphics such as advertisement and banners presented on a web page do not interest me.
22. I tend to overlook animation on a banks website.
23. I prefer colour images than black and white images on a website.
24. The search function within the site enables me to find the information I need.
25. When performing a search, I receive feedback on whatever information I request.
26. The website is updated regularly.
27. I dislike the site being updated regularly.
28. I am in control of the system and I am able to undo and redo actions I have initiated when banking online.
29. I don't like to scroll, whether it is horizontal or vertical scrolling, I prefer to see a complete page on my screen.
30. Internet banking websites contain confusing terminology.
31. The help feature on my bank website allows me to resolve problems that I experience with the website.
32. The website helps me recover from errors through appropriate feedback.
33. The website allows me to customise it according to my personal preference.
34. The website continuously keeps me informed about what is going on through appropriate feedbacks.
35. Feedback provided by the website does not distract me in any way.
36. I feel secure when I logon to my internet banking website.
37. I feel secure with online banking as my bank sends me notification (via Sms or E-mail) if anyone logs onto my bank account.
38. If I forget to log off, the website automatically does it.
39. My banking website is user friendly and easy to use.
40. What would you like to see on your banking website? |
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