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Survey Templates Surveys Non 3G users

Non 3G users

Non 3G users
Age:
Gender:
Faculty:
Year of study:

Section 1: Questions on 3G technology
Please briefly explain what you understand about 3G technology.
Which of the following statements BEST describe 3G technology?
Please briefly elaborate on why you choose not to use 3G technology.
Which of the following factors may encourage you to use 3G services?

Section 2: Questions on general mobile phone services
Which mobile phone service provider are you currently subscribed to?
What is your level of satisfaction with the mobile phone services of your service provider?
What are the factors encouraging you to continue subscribing to your current mobile service provider?
What might encourage you to switch mobile service providers?

Section 3: Questions on broadband services
Do you subscribe to any broadband Internet service(s)?
Which broadband Internet service provider are you currently subscribed to?
What is your level of satisfaction with your broadband Internet service provider?
What are the factors encouraging you to continue subscribing to your current broadband Internet service provider?
What might encourage you to switch broadband service providers?

Section 4: Questions on Telecommunications Service Providers’ Customer Service
Which customer service medium are you most likely to use to seek each of the following information? (Please tick ONLY ONE service for each type of information.)
Hotline
E-mail
Website
Visit retail outlets
Checking of phone bills
Product information
Checking accounts for loyalty points
General service information (e.g. subscription plans)
Signing up for additional services (e.g. auto-roaming)
Switching subscription plans
Technical help
Which of the following customer services have you personally used? Please indicate your level of satisfaction for each service that you tick.
Least satisfied
2
3
4
Most satisfied
Customer service hotline
E-mail
Internet website
Assistance from customer service staff at retail outlets
Have you ever lost your mobile phone?
If yes, how did your service provider respond? What improvements would you suggest?
If no, how would you expect your mobile service provider to respond if you lost your mobile phone?
Have you ever encountered any instance(s) of unsatisfactory customer service with respect to telecommunications service providers? If so, please briefly describe it/them.
Please suggest any improvements to any customer service(s).
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