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Survey Templates Surveys QuestionPro Feature Survey (A) - COPIED [ayubipkaj

QuestionPro Feature Survey (A) - COPIED [ayubipkaj
Research Project: Determining end user behaviours for wireless telecommunication services.


Dear Participant:


You are invited to participate in our survey that investigates end user behaviours for their choice of wireless telecommunication services.


This survey will take you through following sections:

  • Section A: Demographics Information

  • Section B: Wireless Services Usage
    Experience

  • Section C: Wireless Service Characteristics



It will take approximately 5 minutes to complete the questionnaire.


Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.


Your survey responses will be stricly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Hari Prasad Ravirala at +61 7 4631 1550/ +61 402587920 or by email at the email address specified below.


Thank you very much for your time and support. Please start with the survey now by clicking on the Next button below.

Gender
Age
Occupation
Level of Education
What type/s of Wireless services do you use?
What type/s of Wireless Devices do you use to access the Wireless services?
Please specify your Wireless service provider.
What are the associated service plans and cost of your wireless services?
Where do you access your Wireless services?
How long have you used the Wireless services?
How often do you use Wireless services?
In a typical week, how many hours do you spend in accessing the Wireless services?

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Don't Know/ Unable to answer
How comfortable do you feel using Wireless services, in general?

Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Don't Know/ Unable to answer
Overall, how satisfied are you, with Wireless service?

Section C: Wireless Service Characteristics




Mobility
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't know/ Unable to answer
1. I believe that wireless coverage would facilitate mobility in order to improve my work efficiency.
2. When using wireless services, I feel comfortable with the level of freedom as I am able to move around.
3. Due to availability of wireless services, I am able to access information on the move.
4. I am much more mobile than I used to be.
5. My expectation is that I will be able to use wireless services at any place and at any given time.
System Interactivity
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't know/ Unable to answer
1. When using wireless services, I feel frustrated as it is difficult to type using the small keys.
2. My wireless device will enable me to access all the services available.
3. Interface design of the wireless system enables me to use wireless services with ease.
4. Wireless system will be more convenient for short tasks/small tasks thus requiring limited interaction with device.
5. Wireless services are flexible to interact with.
Wireless Trust Environment
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't know/ Unable to answer
1. I feel that access to wireless services is secure.
2. I trust that all my details are secured while accessing wireless services.
3. My service provider provides adequate security protection mechanisms for wireless services.
4. I am restricted to use only security protection mechanisms that my service provider recommends.
5. I believe that wireless security would support in completing my job.
System Interoperability



Ability of different wireless systems and application services to communicate, to exchange data accurately, and consistently, and to use the information that has been exchanged.
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't Know/ Unable to answer
1. I am able to connect to wireless system that my workplace uses.
2. Interoperability would improve my job performance.
3. Standardised wireless services influence my decision to choose between service providers.
4. I would expect that my services are compatible between service providers.
5. Switching wireless services between service providers requires a lot of mental effort.
User Context -- Facilitating conditions
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't know/ Unable to answer
1. I feel comfortable while dealing with wireless access to my services at work.
2. My wireless system has access to wireless services only at limited areas.
3. My workplace culture influences my decision to choose wireless services.
4. Policies on wireless services will help less informed users.
5. Training helps to explore wireless services that are available.
Facilitating conditions -- Cost
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't know/ Unable to answer
1. Reduced costs influence my decision to choose a service provider.
2. I am confused by the different pricing plans that aren’t comparable.
Facilitating conditions -- Reputability
Strongly Disagree
Disagree
Neither Disagree nor Agree
Agree
Strongly Agree
Don't know/ Unable to answer
1. I place more value on the financial liability aspects of a service provider prior to choosing a wireless service.
2. I prefer wireless services only from reputable service provider that has longevity in the market.
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