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Survey Templates Surveys Opinions about Mobile Banking

Opinions about Mobile Banking

Untitled







Dear Executive MBA (EMBA) or MBA Student:




I am currently
conducting mobile banking (MB) services research for my doctoral
dissertation. By MB, I mean the channel whereby the customer interacts
with a bank and uses the bank’s services via a mobile communication
device, such as a mobile phone or personal digital assistant (PDA). MB
services include facilities to conduct bank and stock market
transactions, to administer accounts and to access customized
information, etc.



I would
greatly appreciate your help by spending about 10 minutes to give me
your opinions on this new service. Please remember there are no correct
answers—only honest opinions. Your responses are anonymous and
voluntary, and your privacy is assured. You can quit this survey at
anytime and you do not have to answer the questions you don’t want to
answer. There is no penalty for non-participation.



      



Thank you for
your participation.





Robert Luo,
Ph.D. Candidate

Department of Management & Information Systems

Mississippi State University,  U. S. A.

Part 1: To what extent do you agree or disagree with the statements about what you expect from mobile banking (MB)?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
MB would be useful in conducting my banking transactions
Using MB would enable me to conduct banking transactions more quickly
If I were to adopt MB, it would be a more effective way to make transactions
MB would give me greater control
MB would improve the quality of my decision making
MB is clear and understandable
It is (or would be) easy for me to be proficient with MB
I do (or would) find MB easy to use
It would be easy to do what I want to do while using MB
People who influence my behavior suggest that I use MB
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
If I use MB, most of the people who are important to me will regard it as useful
If I use MB, most of the people who are important to me will regard me as clever
If I use MB, most of the people who are important to me will regard it as valuable

Part 2: To what extent do you agree or disagree with the statements about your own future intentions regarding adopting mobile banking services?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
I intend to use MB in the near future (or am already using it)
My general intention to use MB is very high
I intend to increase my use of MB in the near future
I will think about using MB in the near future

Part 3: To what extent do you agree with the statements about mobile banking and its providers?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
MB providers are known to be reliable
MB providers have a good reputation in the market
MB providers have a reputation for dependability
Overall, I am satisfied with MB’s capability of wireless transaction
MB services (would or do) meet my needs
It would be possible for me to conduct banking of my choice easily
I am familiar with my mobile device
I am familiar with checking my account balances through my mobile device
I am familiar with obtaining financial information through my mobile device
I am familiar with paying bills through my mobile device
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
I believe MB providers are honest
I believe MB providers are trustworthy
I believe that my transactions with MB providers are likely to be safe
I trust MB providers because they keep my best interests in mind

Part 4: To what extent do you agree or disagree with the statements about yourself?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
I can solve most technology device problems if I invest the necessary effort
I can always manage to solve difficult problems with computers if I try hard enough
I can remain calm when facing difficulties with my mobile devices because I can rely on my coping abilities
I would try to use mobile devices to check account balances
I would try to use mobile devices to receive recent financial information
I would try to use mobile devices to transfer funds
I would try to use mobile devices to manage my bank account

Part 5: To what extent do you agree or disagree with the following statements?
Strongly Disagree
Somewhat Disagree
Neutral
Somewhat Agree
Strongly Agree
Group welfare is more important than individual welfare
Individual success is more important than group success
Being accepted by the members of my group is very important
Individuals may be expected to give up their goals in order to benefit group success
Long-term success is more important than short-term success
Being successful in the long-term is worth sacrifices in the short term
I often reduce short-term welfare for long-term welfare

Gender (please check)

Age group (please check)

How many years of experience using mobile devices (such as cell phones and PDAs) do you have?

How many years of full-time work experience do you have?
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