Dear Customer,
You recently received support from our Customer Services Team and I would like to take this opportunity to thank you for using our service.
As part of our ongoing commitment to quality and improvement, please help us serve you better by taking a couple of minutes to tell us about the level of support that you have received so far.
We appreciate your business and want to make sure we meet your expectations.
Sincerely,
Manoj Sangany
Customer Service Manager In evaluating your most recent customer service experience, was the overall quality of support you received: Was the overall process of getting your problem resolved: Was the total time taken to resolve your issue: Please describe if there was any particular aspect of the process that stood out as being good: Please describe if there was any particular aspect of the process that stood out as being bad: Were there any particular qualities that the Customer Support Representative displayed during your issue with us? (Please Tick all that Apply) Were there any features of the Customer Service Representative that you did not like? (Please Tick all that Apply) How likely are you to renew or extend our service. Would you recommend ScanSafe to other organisations? Thank you for your feedback. We sincerely appreciate your opinion and will take your input into consideration when delivering Customer Services in the future. |
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