This study focuses on firm-level factors influencing the success of outsourcing in firms. This survey is designed to elicit responses on the firm-level factors that influence the success of outsourcing in firms. In this study, outsourcing is defined as the purchasing of goods and/or services that used to be done or can be done internally from an external supplier or several external suppliers. The study is interested in all types of outsourcing activities and does not differentiate between the outsourcing activities.
Note: Please answer all the questions. We realize that in some cases, you may not have exact figures/answer to report. In these cases, your best estimates are sufficient. SECTION 02: LOW COST STRATEGY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
SECTION 03: PROCESS FORMALITY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
SECTION 04: IT OPERATION CAPABILITY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
SECTION 05: EXPERIENCE IN OUTSOURCING
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
| | | | | | A. Our company frequently uses outside suppliers to provide products and services in areas such as human resource management, IT services and financial accounting services. | | | | | | | B. Our company is very good at managing our suppliers in providing products and services in areas such as human resource management, IT services and financial accounting services. | | | | | | | C. Our company is quite comfortable in using outside suppliers to provide products and services in areas such as human resource management, IT services and financial accounting services. | | | | | | | D. Our company frequently uses outside suppliers to provide products and services in areas such as outbound and inbound logistics, manufacturing/production, call centre, marketing and sales. | | | | | | | E. Our company is very good at managing our suppliers in providing products and services in areas such as outbound and inbound logistics, manufacturing/production, call centre, marketing and sales. | | | | | | | F. Our company is quite comfortable in using outside suppliers to provide products and services in areas such as outbound and inbound logistics, manufacturing/production, call centre, marketing and sales. | | | | | | |
SECTION 06: PARTNERSHIP CAPABILITY
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate number.
SECTION 07: OUTSOURCING SUCCESS
Please indicate the degree of your agreement/disagreement with the following statements by selecting the appropriate choice.
A. The annual sales/revenues of the company: (RM Million) B. Total number of employees : |
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