QuestionPro Feature Survey (A) - COPIED [cactnmhec | Sample Survey, Examples, Questions & Questionnaires

Outsources all activities related to product recovery

Arranges long-term contracts to recycle, collect, test and remanufacture cores

Engages in joint ventures with 3rd party recyclers, collectors and remanufacturers

Engages in joint ventures with competitors to undertake collection, test, and sort and remanufacture activities

Vertically integrates into product acquisition and remanufacturing by developing necessary capabilities in-house

QuestionPro Feature Survey (A) - COPIED [cactnmhec

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The Experience Journal


You are invited to participate in our survey on Strategic Impact of Remanufacturing Activities. INSTRUCTIONS The objective of this survey is to collect information to analyze strategic impact of remanufacturing operations. We sincerely appreciate your time and effort in completing the questionnaire. - The survey covers general organizational and business issues. We guarantee that all your answers will remain absolutely confidential and that they will not be used to evaluate individually the performance of your organization. - Completing the questionnaire takes about 20 minutes. - For the few questions that require quantitative information it is not necessary to report precise data. A rough estimate based on your personal judgment is largely sufficient. - If your company is part of a large corporation, answer the questionnaire by referring to your business unit or to your function. Please also ask for the help of your colleagues if this can augment the accuracy of the responses. . Key terms used in the survey: Core: Unprocessed end-of-life or end-of-use returned products. Remanufacturing/Overhauling/Refurbishing: Process of disassembly, testing and rebuilding end-of-life or end-of-use products to bring them to a like-new condition. Remanufactured Products: Processed cores in like-new condition. Reverse logistics: Transportation to test/evaluation center. Copyright © 2007 Pinar Martin Company Name: Respondent Name: Respondent Title: Contact Phone: Total Number of Employees: Product Families Remanufactured: Industry: Annual Sales ($) (Total): Annual Sales ($) (Remanufactured Products): E-mail: Why is your firm remanufacturing? (Please select all that apply) Profitable/Market demand Environment friendly OEM needs/requirements Customer service Could we call you for a follow-up discussion about results? Yes, I would like to be called to discuss about the results and learn more about my response. No, I do not want to be called. How difficult is it to predict the volume of supply of cores? Not at all difficult Somewhat difficult Moderately difficult Very difficult Extremely difficult How much fluctuation do you expect in monthly volume of returned products? No amount of fluctuation Some amount of fluctuation Moderate amount of fluctuation High amount of fluctuation Very high amount of fluctuation How accurately can you estimate the cost of materials for remanufacturing? Not at all accurate Somewhat accurate Moderately accurate Very accurate Extremely accurate How predictable is the labor requirement for remanufacturing a certain core? Not at all predictable Somewhat predictable Moderately predictable Very predictable Extremely predictable How accurately can you estimate the overall cost of remanufacturing a certain core? Not at all accurate Somewhat accurate Moderately accurate Very accurate Extemely accurate How rapidly changing technology is in your industry? Stagnant Somewhat fast Moderately fast Very fast Extremely fast How high is the rate of process obsolescence in your industry? Not at all high Somewhat high Moderately high Very high Extremely high How frequently the production technology changes? Not at all frequent Somewhat frequent Moderately frequent Very frequent Extremely frequent How frequently returned cores arrive to remanufacturing facility? Not at all frequent Somewhat frequent Moderately frequent Very frequent Extremely frequent How technical would you say your remanufactured products are? Not at all technical Somewhat technical Moderately technical Very technical Extremely technical How much engineering content do your remanufactured products have? No engineering content Some amount of engineering content Moderate amount of engineering content High amount of engineering content Extreme amount of engineering content How sophisticated are your remanufactured products? Not at all sophisticated Somewhat sophisticated Moderately sophisticated Very sophisticated Extremely sophisticated How complex are your remanufactured products? Not at all complex Somewhat complex Moderately complex Very complex Extremely complex To what extent would you say your remanufactured products have high systemic architectures? No high systemic architectures Some amount of high systemic architectures Moderate amount of high systemic architectures A high amount of high systemic architectures A very high amount of high systemic architectures To what extent your remanufactured products have complex component interfaces? No complex component interfaces Some amount of complex component interfaces Moderate amount of complex component interfaces High amount of complex component interfaces Very high amount of complex component interfaces How many times your products can be remanufactured? 1 2 3 More than three times Our products are specifically designed to be easily disassembled. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well We have the economies of scale for processing returned cores in our premises. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well How specialized tools and equipments are required for remanufacturing of your products? Not at all specialized Somewhat specialized Moderately specialized Very specialized Extremely specialized Our firm has unusual technological norms and standards, which require extensive adaptation in production systems. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well In time our employees develop test, disassembly, re-assembly related firm specific skills, and knowledge. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well Compared to other companies, how much time your company needs to spend to train your employees in how to test, disassembly and remanufacture a core? Not much time Some amount of time Moderate amount of time Very much time Extreme amount of time How large of an investment is required for training employees in the remanufacturing routines and procedures? Not at all large Somewhat large Moderately large Very large Extremely large We can have (or had in the past) significant cost savings from transportation and inventory costs by moving remanufacturing operations to a different location. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well How profitable would it be if your remanufacturing operations are located in close proximity to disposal or resale markets? Not at all profitable Somewhat profitable Moderately profitable Very profitable Extremely profitable Our company advertises remarkably to build a brand image. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well Our company values brand reputation and take actions in remanufacturing accordingly. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well How proprietary are your products? Not at all proprietary Somewhat proprietary Moderately proprietary Very proprietary Extremely proprietary How proprietary are your production processes? Not at all proprietary Somewhat proprietary Moderately proprietary Very proprietary Extremely proprietary How much proprietary information would say is exposed during the disassembly of cores? No amount of proprietary information Some amount of proprietary information Moderate amount of proprietary information High amount of proprietary information Very high amount of proprietary information Our company provides incentives to reduce volume uncertainty. (e.g. deposits, cash-backs, credits, pre-paid mailers, lease agreements…) Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well Please specify the form of incentive (or write none): Our company: Outsources all activities related to product recovery Arranges long-term contracts to recycle, collect, test and remanufacture cores Engages in joint ventures with 3rd party recyclers, collectors and remanufacturers Engages in joint ventures with competitors to undertake collection, test, and sort and remanufacture activities Vertically integrates into product acquisition and remanufacturing by developing necessary capabilities in-house How much outsourcing does your company do with regard to product recovery activities? Not at all outsourcing Some outsourcing Moderate outsourcing Very much outsourcing Total outsourcing Please specify the processes that your company outsources (select all that apply):. Core collection/Reverse logistics Sort/Test Disassembly/Remanufacturing Marketing/Resale None To what extent your organization stores information and knowledge from prior experiences related to product recovery activities in formal systems (e.g. data bases, documentation of programs, plans, procedures and reports). Not at all Somewhat Moderately Extensively Very extensively To what extent do you share sensitive information among departments? (e.g. financial, production, design, research, and/or competition related) Not at all Somewhat Moderately Extensively Very extensively How accurate would you say your cross-functional communications are? Not at all accurate Somewhat accurate Moderately accurate Very accurate Extremely accurate How timely would you say your cross-functional communications are? Not at all timely Somewhat timely Moderately timely Very timely Extremely timely We collocate employees to facilitate cross-functional integration. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well We coordinate joint planning committees with other departments. Does not describe my company at all Describes my company somewhat well Describes my company moderately well Describes my company very well Describes my company extremely well How supportive is top management with respect to your efforts to improve your efforts to improve the remanufacturing division? Not at all supportive Somewhat supportive Moderately supportive Very supportive Extremely supportive How vital would you say top management considers remanufacturing as a part of our corporate strategy? Not at all vital Somewhat vital Moderately vital Very vital Extremely vital To what extent top management emphasizes the remanufacturing function’s strategic role? Not at all Somewhat Moderately Extensively Very extensively How similar are the goals and objectives among remanufacturing, marketing, sales, R&D, and manufacturing departments? Not at all similar Somewhat similar Moderately similar Very similar Extremely similar How similar is the decision making criteria among remanufacturing, marketing, sales, and manufacturing departments? Not at all similar Somewhat similar Moderately similar Very similar Extremely similar How equal the functions share the rewards from remanufacturing success? Not at all equal Somewhat equal Moderately equal Very equal Extremely equal Last year’s return on investment (ROI) for remanufacturing: Negative Return 0-5% 6-10% 11-20% 21-30% Greater than 30% Last year’s return on sales for remanufactured products (ROS): Negative return 0-3% 4-6% 6-10% 11-15% Greater than 15% To what extent the overall performance of product recovery activities has met your organization’s objectives? Not at all Somewhat Moderately Extensively Very extensively How high is the overall quality of remanufactured products would you say compared to those of your competitors? Not at all high Somewhat high Moderately high Very high Extremely high How successful was remanufacturing from an overall profitability standpoint? Not at all successful Somewhat successful Moderately successful Very successful Extremely successful Considering your company’s (or divisions) overall business activity in the past year, how successful was your company’s overall performance? Not at all successful Somewhat successful Moderately successful Very successful Extremely successful Considering your company’s (or divisions) overall business activity in the past year, how successful was your company’s remanufacturing activities? Not at all successful Somewhat successful Moderately successful Very successful Extremely successful