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Dunkin

Dunkin


As McGill students pursuing a Bachelor of Commerce in Marketing, we are currently working on a marketing research project. This questionnaire will greatly help us to support our assumptions, and to verify solutions to the problem we are addressing. We are interested in knowing more about your interests and perceptions as a consumer. We would greatly appreciate if you could fill out this survey, as it will definitely facilitate the conduction of our research. The results of this questionnaire will remain confidential and anonymity is ensured, as it is not asking your name. Please answer all questions to the best of your knowledge and read carefully all the questions to ensure you are answering correctly. Filling out the questionnaire should not take longer than 10 to 15 minutes, so thank you very much for your time, it is greatly appreciated. Please start with the survey now by clicking on the Continue button below.
Which categories describe you? (Check all that apply)
Where do you get your information about doughnut/coffee shops? (Check all that apply)
3.
Breakfast
Lunch
Supper
I go to Tim Hortons mainly for:
I go to Dunkin' Donuts mainly for:
I go to Krispy Kreme mainly for:
4.
Doughnuts
Coffee
Snacks
I mainly purchase this item at Tim Hortons:
I mainly purchase this item at Dunkin' Donuts:
I mainly purchase this item at Krispy Kreme:
How much do you usually spend in a coffee/doughnut shop per visit?
6.I believe Dunkin' Donuts has these qualities:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Clean
Friendly employees
Great atmosphere
Quality products
Student oriented
Family oriented
7.I believe Tim Hortons has these qualities:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Clean
Friendly employees
Great atmosphere
Quality products
Student oriented
Family oriented
8.Who/what is likely to influence you to shop at a doughnut/coffee shop?
Very likely
Somewhat likely
Neither likely nor unlikely
Somewhat unlikely
Unlikely
Your children
Spouse
Friends/co-worker
Sales promotion
Advertising
Word-of-mouth
9.Please assess these benefits when shopping at a doughnut/coffee shop:
1=least important 5=most important
1
2
3
4
5
Price
Quality/taste
Service
Cleanliness
Unique concepts
10.Please assess these factors when shopping at a doughnut/coffee shop?
1=least important 5=most important
1
2
3
4
5
Location
Product
Price
Promotion
Ambiance
11.Rate how strongly the following attributes are associated with the Dunkin' Donuts logo:
1=strong 5=weak
1
2
3
4
5
Attractive
Appealing
Interesting
Warm feel
Family oriented
12.Rate how strongly the following attributes are associated with the Tim Hortons logo:
1=strong 5=weak
1
2
3
4
5
Attractive
Appealing
Interesting
Warm feel
Family oriented
Are you aware of the current advertising campaign for Dunkin' Donuts? If no, go to question 15.
What influenced you about the campaign?(Check all that apply)
Are you aware of the current advertising campaign for Tim Hortons? If no, go to question 17.
What influenced you about the campaign? (Check all that apply)
17.Please evaluate these possible changes to Dunkin' Donuts:
1=least important 5=most important
1
2
3
4
5
Smoke free environment
Layout and decor change
Increased menu variety
Kids playground/study area
Promotional deals
Better tasting food
What is you overall perception of Couche-Tard convenience store (Mac's in Ontario)?
How many times a week do you go to a convenience store?
How many times a week do you go to Couche-Tard (Mac's in Ontario) convenience store?
Are you aware that Couche-Tard Inc. has recently purchased the Dunkin' Donuts master franchisee licensing rights in Quebec?
Do you agree that combining Couche-Tard convenience stores and Dunkin' Donuts locations is a good idea?
23.Do you agree with the following characteristics of Couche-Tard?
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Fair prices
Convenience
Friendly ambiance
Good quality products
24.
Likely
Unlikely
How likely is this combination to incite you to buy Dunkin' Donuts' doughnuts/coffee/snacks?
How old are you?
What is your personal income level?
How many children do you have?
What is your gender?
Are you a student?
I prefer this coffee/doughnut shop:

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