Hi there:
Thanks for your support in helping us fill in this online survey. This survey aims to find out what drives customer satisfaction for tertiary students in SMU who have bought a laptop sometime in the course of their studies. At least, we're assuming that anyone who can find their way here does have a laptop. Er.
Anyways, the whole survey is expected to take up just 5 minutes of your time, only 1 page, and it's mostly just MCQs. All information will be analyzed in aggregated format and no singular values will be shown in our study. In addition, your information will be stored in encrypted format and will remain confidential, so in the interests of accuracy, we sincerely hope that you, as our valued respondents, will not have any concerns about entering such information.
Once again, we'll like to thank you guys for taking the time off to help us with this study. Please start with the survey now by clicking on the Continue button below.
What is the brand of your current laptop? On average, how many days do you spend on your laptop per week? On average, how many hours do you spend on your laptop per day? Putting your current laptop in mind, how much do you agree with the following statements?
Putting your current laptop in mind, how do you rate your level of satisfaction for the after-sale service?
Please answer the following questions based on how much you agree with the sentences as stated below:
Please provide a rating from 1 - Extremely Unlikely to 10 - Extremely Likely for the following question:
How likely is it that you would recommend the brand of the laptop you are currently using to a friend or class mate?
For the following question, you may select more than one answer:
Which of the following services will influence your choice when looking for a new laptop?
This question is asked pertaining to the previous question answered.
Out of those after-sale service(s) that you have chosen, which is the most important service to you?
This question is asked pertaining to the previous question answered.
Does your current laptop company provide this service?
What is your favorite brand for a laptop computer? Please answer the following questions based on how much you agree with the statements as stated below:
DEMOGRAPHICS (for classification)
Kindly select only one answer for each of the question below:
Please state your gender:
Please state the school where you are currently under in SMU. If you have more than one, please choose the one which encompasses your main field of study.
Please state your monthly gross allowance, including income from part-time jobs:
Please state if you are from:
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