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Staples questions

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Hello:
You are invited to participate in our survey about inkjet refills. In this survey, approximately 100 people will be asked to complete a survey that asks questions about inkjet refills. It will take approximately 15 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Andy Phillips at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

Have you ever ordered inkjet refills from any company?
Overall, how would you rate the service from this company?
How satisfied are you with your service from of inkjet refilling?
Would you recommend inkjet refilling to a friend?
If no, why not?
Which of the following modes did you use to place the order for inkjet refills?
What are the THREE main reasons, in order of preference why you purchased inkjet refills as opposed to original cartridges?

What would you change, or add, about the process of purchasing inkjet refills? (i.e. placing the order, mode of payment, waiting time, other services, delivery etc)
Are there any other comments you have about inkjet refill services?
Which of the two attributes in selecting inkjet refills V original cartridges is more important to you?
Which of the two attributes in selecting inkjet refills V original cartridges is more important to you?
Which of the two attributes in selecting inkjet refills V original cartridges is more important to you?
Which of the two attributes in selecting inkjet refills V original cartridges is more important to you?
Do you print for personal or business use?

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