Client Service Survey Template

4 Questions: Evaluation of quality of client service



   
 
Employees of [DEPARTMENT] listen attentively to identify and understand all client concerns.
 
Strongly Disagree
 
Somewhat Disagree
 
Neutral
 
Somewhat Agree
 
Strongly Agree
 
N/A
 
   
 
My department responds promptly to client requests, despite a busy workload.
 
Strongly Disagree
 
Somewhat Disagree
 
Neutral
 
Somewhat Agree
 
Strongly Agree
 
N/A
 
   
 
My work group consistently provides courteous service even when the client is unreasonable
 
Strongly Disagree
 
Somewhat Disagree
 
Neutral
 
Somewhat Agree
 
Strongly Agree
 
N/A
 
   
 
Overall, how satisfied are you with the quality of the client service provided by your department?

 
Dissatisfied
 
Somewhat dissatisfied
 
Neutral
 
Satisfied
 
Very Satisfied
 
N/A
 

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