Product Satisfaction Survey Template

Customer satisfaction survey, including questions about the product, representative, and process.


   
 
In thinking about your most recent experience with [COMPANY], how was the quality of customer service you received?
 
Superior
 
Very Satisfactory
 
About Average
 
Somewhat Unsatisfactory
 
Very Poor
 
   
 
The process for getting your concerns resolved was:
 
Very Unsatisfactory
 
Somewhat Unsatisfactory
 
About Average
 
Somewhat Satisfactory
 
Very Satisfactory
 
   
 
Now please think about the features and benefits of the [PRODUCT] itself. How satisfied are you with the [PRODUCT]:
 
Very Unsatisfactory
 
Somewhat Unsatisfactory
 
About Average
 
Somewhat Satisfactory
 
Very Satisfactory
 
   
 
If you are not satisfied with the product, will you please describe why.
   
 
   
Customer Service Representative

The following questions pertain to the customer service representative you spoke with most recently. Please indicate whether you agree or disagree with the following statements
Strongly Agree Agree Neutral Disagree Strongly Disagree
The customer service representative was very courteous
The customer service representative handled my call quickly
The customer service representative was very knowledgeable
   
 
Are there any other comments about the customer service representative you would like to add?
   
 
   
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please contact: -

[COMPANY]

[MANAGER_NAME]

[ADDRESS_1]

[ADDRESS_2]

[CITY], [STATE], [ZIP]
 
 

Customer Satisfaction Surveys

Retail Store Evaluation Survey Template

14 questions

Twelve-item evaluation of retail store purchase value, selection, and service.

Customer Satisfaction Surveys

Motivation and Buying Experience Survey Template

27 questions

Motivation and buying experience survey based on product, price, and experience.

Customer Satisfaction Surveys

Product Use Satisfaction

16 questions

Product use, attribute evaluation and satisfaction.