Insurance Policy Survey

Measures customer satisfaction towards an insurance policy.



   
 
Insurance Policy Survey
 
   
 
1. Do you have an insurance policy?
 
Yes
 
No
 
   
 
2. What type of insurance do you have?
 
Private
 
Public
 
   
 
3. Who influenced you to get an insurance policy?
 
The media
 
Insurance agents
 
Federal government
 
Friends, family and colleagues
 
Other
 
   
 
4. How many insurance policies do you currently have?
 
1
 
2
 
3
 
4
 
5
 
More than 5
 
   
 
5. What kind of insurance policies do you have? Check as many as you’d like.
 
Savings policy
 
Whole life policy
 
Endowment policy
 
Money back policy
 
Automobile insurance
 
Pension plan policy
 
Property insurance
 
Any other

 
   
 
6. What is the average term of the policies you have?
 
Up to 5 yrs.
 
Above 20 years.
 
   
 
7. Have you ever received any benefits from any of the policies you currently have?
 
Yes
 
No
 
   
 
8. If yes, how many times have you received it?
 
1
 
2
 
3
 
More than three
 
   
 
9. How regularly do you pay your premiums?
 
Monthly
 
Quarterly
 
Half year
 
Yearly
 
   
 
10. Has any of your policies ever lapsed due to non-payment of premiums?
 
Yes
 
No
 
   
 
11.Have you received any incentives from your insurance company on the insurance premiums?
 
Yes
 
No
 
   
 
12. Are you aware of any insurance bonuses of your policies?
 
Yes
 
No
 
   
 
13. Have you ever surrendered any insurance policy?
 
Yes
 
No
 

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