Retail Store Evaluation Survey Template

Twelve-item evaluation of retail store purchase value, selection, and service.

Dear Customer:

As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us to serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



The following questions evaluate your views of the store you visited.

Please indicate your opinions about each of the following statements.
Very Strongly Agree Strongly Agree Agree Disagree Strongly Disagree Very Strongly Disagree
Stores are conveniently located.
Store hours are appropriate for my shopping needs.
Store atmosphere and decor are appealing.
A good selection of products present.
(Store) has the lowest prices in the area.
Merchandise sold is of the highest quality.
The merchandise sold is a good value for the money.
Merchandise displays are attractive.
Advertised merchandise in stock.
Overall, I am very satisfied with the store.
I am very satisfied with the price I paid for what I bought.
I am very satisfied with the merchandise I bought.
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.

Customer Satisfaction Surveys

Product Satisfaction Survey Template

9 questions

Customer satisfaction survey, including questions about the product, representative, and process.

Customer Satisfaction Surveys

Motivation and Buying Experience Survey Template

27 questions

Motivation and buying experience survey based on product, price, and experience.

Customer Satisfaction Surveys

Product Use Satisfaction

16 questions

Product use, attribute evaluation and satisfaction.