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Service Quality Evaluation


Customer Service Evaluation of representative and actions taken.

Category : Customer Satisfaction     (Browse All Categories)

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Here is the Service Quality Evaluation Survey Template template.


   
 
Dear Customer:



As the manager of [COMPANY], I want to thank you for giving us the opportunity to serve you. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. Attached, you will find a coupon good for ...... We hope that you will accept this as a token of our good will.



Sincerely,

[MANAGER_NAME]

Manager
 
   
 
Please rate the quality of service you received:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Superior
 
   
 
Please describe if there was any particular aspect of the service experience that was unique
   
 
   
 
The process of getting my problem resolved was:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Somewhat satisfactory
 
Very Satisfactory
 
   
 
Please describe if there was any particular aspect of the process that was unique.
   
 
   
Customer Service Representative

The customer service representative was courteous.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
Which of the following qualities of the service representative stood out (as being superior)?
 
Patient
 
Enthusiastic
 
Attentive
 
Friendly
 
Responsive
 
Other
 
   
 
What qualities of the customer service representative that you did not like?
 
Not patient
 
Not enthusiastic
 
Not attentive
 
Unfriendly
 
Unresponsive
 
Other
 
No qualities that I did not like
 
   
 
The customer service representative handled my call quickly.
 
Strongly agree
 
Somewhat agree
 
Neutral
 
Somewhat disagree
 
Strongly disagree
 
   
 
What would best describe your experience with the customer service representative?
 
Kept me waiting on hold
 
Had to explain several times
 
Didn't know how to handle problem
 
Had to ask other employees
 
Did not speak clearly
 
Other
 
   
 
The customer service representative was very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
The customer service:
 
Gave me the wrong information
 
Didn't understand the question
 
Gave unclear answers
 
Couldn't solve the problem
 
Disorganized
 
No improvement needed
 
Other
 
   
 
The waiting time for having my questions answered was satisfactory.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
My phone call was quickly transferred to the person who could best assist me:
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
Over the next 12 months, how likely are you to replace your [PRODUCT] with another [PRODUCT OR BRAND]?
 
Certain
 
High chance
 
Equal chance
 
Low chance
 
Never
 
   
 
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



If you have any comments or concerns about this survey please Contact: -

Company Name

Address 1

Address 2

City, State, ZipCode

 


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Live survey using this template:

Service Quality Evaluation - COPIED [xvknxkpusy] Service Quality Evaluation - COPIED [biyvktdemt]
Service Quality Evaluation - COPIED [jiiyvsqlnc]