Franchise Feedback

* 1.How long have you been a franchisee?

Less than a year

1 to 2 years

2 to 4 years

More than 4 years

* 2. Why did this franchise appeal to you more than the others?

It was affordable

I liked the brand and the franchisor promise

It was value for money

Other (Please specify in the text box)

3. What is the rate of your overall level of satisfaction with this franchise?:

* 5 being the best and 1 being the worst

4. How much franchisor fulfilled its commitment in true sense?

Fulfilled all his commitments

Partially fulfilled

Not at all

I don’t know, I am still new

5. How would you describe your relationship with the franchisor?

Strong professional relationship built on trust and continuous support

Disconnected with no support

Boss and subordinate relationship

Other (Please specify in the text box)

* 6. Did the Franchisor provide you adequate training required to get you up and running smoothly?

Yes- I was provided all required training to run the business (marketing, software and technical skills)

Partly- Training covered partially the knowledge required to run the business

No- I found it irrelevant

7. How would you describe the ongoing training provided by the franchisor?

Very relevant and beneficial to me as an accountant and business owner

It is somehow relevant to my business and development needs

It is irrelevant to my business and development needs

8. How would you describe the marketing & advertising provided by the franchisor compared to the marketing fees you are paying?

It is value for money as it generates considerable new business

My territory doesn’t always benefit from the global marketing spends

It is a complete waste of money with no impact on new business in my area

Please specify if you choose other
9. Please specify the support areas that the franchisor is providing you with: (select as many as applicable)

10. What are the strengths of this franchise?

11. What are the weaknesses of this franchise?

12. What is in your opinion the greatest risk in this business?

13. What are the major challenges you faced after starting up and how did you overcome these challenges?

14. What are the lessons learned? Looking back, what would you have done differently?

* 15. How long did it take you to breakeven and realize a return on investment?

Less than a year

1 to 2 years

2 to 4 years

More than 4 years

16. How many hours of work per week you had to do in the first year?

40 to 50 hours a week

50 to 60 hours a week

More than 60 hours

17. How many hours per week you work now?

Less than 40 hours a week

40 to 50 hours a week

50 to 60 hours a week

More than 60 hours

Not applicable yet

* 18. Are you a registered tax agent?

Yes

Not yet

Already have a tax agent working for me

19. If yes, did you get your tax registration while you were a franchisee?

Yes

No- I was a tax agent before joining

20. If your answer to Q18 is Not yet, is the franchisor helping you get thru the requirement of the Tax practitioners Board to register?

Yes franchisor is helping me acquire the required TPB supervised tax hours and/or education to get my Tax agent registration

No- Franchisor is not helping me get the Tax agent registration

Not Applicable (If your answer to Q18 was yes)

21. Did the franchisor properly estimate the amount of operating cash that was needed in the beginning?

Yes initial business plan had accurate estimates

No

22. What about unexpected or hidden costs? What were they and how did they affect your operation?

23. Have your earnings met your expectations?

Yes, and exceeded expectations

Yes, it was fairly close

No, not even close

24. Were there any problems with the territory and competition?

25. How would you describe the competition your business is facing?

26.Any restrictions or limitation placed by Franchisor that has affected your business

* 27. Are you willing to continue your journey with the franchisor?

Yes for sure because I am happy

I am in mid- way and want to give a trail for a short period.

No, I may sell soon the franhcise

28.Is there any advice, recommendation or anything I should know about that you would like to share with me regarding this investment before I start?