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Survey Name Client Service Satisfaction
Description Client evaluates the company on customer service and meeting the company needs.
Category Service Evaluation   (Browse All Categories)

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Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project.
Strongly disagree
Somewhat disagree
Neutral
Somewhat agree
Strongly agree
N/A
 
   
Strongly DisagreeSomewhat DisagreeNeutralSomewhat AgreeStrongly AgreeN/A
service representatives are well trained. COMPANY
service representatives are well supervised. COMPANY
service representatives adhere to professional standards of conduct. COMPANY
service representatives act in my best interest. COMPANY
Overall, I am satisfied with the service representatives. COMPANY
 
   
Strongly DisagreeSomewhat DisagreeNeither Agree or DisagreeSomewhat AgreeStrongly AgreeN/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
   
What would be the primary reason for being very satisfied with [COMPANY] service representatives?
 
 
   
What would be the primary reason for being very satisfied with [COMPANY] account manager?
 
 
   
Compared to how you felt about [COMPANY] before this project, what would you say is the likelihood of completing another project with [COMPANY] now?
Better, based on performance
About the same
Worse, based on performance
Not sure
 
   
Considering the overall value of the project you paid for, was it
An exceptional value, worth more than you paid for it
A good value, worth about what you paid for it
A poor value, worth less than you paid for it
Not sure
 
   
Thank you for completing our survey. If you have any other comments for [COMPANY] please enter them below.
 
 


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