Auto Dealer Owner Experience

Owner evaluation of dealer service and owning experience.


   
 
Do you or someone in your household still have this [VEHICLE]?
 
Yes
 
No
 
   
 
If you do not have all of your service work done at [DEALERSHIP], please tell us why. (Mark all that apply)
 
Location of dealership
 
Quality of service
 
Price
 
Parts not available
 
Treatment by dealership personnel
 
Cannot get vehicle in quickly enough
 
Service Department hours
 
Do your own vehicle servicing
 
Length of time to get vehicle serviced at dealership
 
Time it takes to get repair order written up
 
Alternative transportation not available (rental car, shuttle, etc.)
 
Other
    
 
   
 
Have you returned to [DEALERSHIP] for any type of service on your [VEHICLE] during the past 12 months?
 
Yes
 
No
 
Not sure
 
   
 
For your most recent visit at [DEALERSHIP], what type of service did you have done? (Mark all that apply)
 
Routine maintenance (oil change, lube, tire rotation, etc.)
 
Body shop repairs you or your insurance company paid for
 
Service repairs you paid for
 
Warranty-covered repairs
 
Other
    
 
   
 
Overall, how satisfied are you with this service experience?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 
   
 
Did you have any concerns with the dealership's handling of this service visit?
 
Yes
 
No
 
   
 
Did you let the dealership know about your concern(s)?
 
Yes
 
No
 
   
 
Were your concern(s) resolved?
 
Yes
 
No
 
   
 
How satisfied were you with the action taken by the dealership to address your concern(s)?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very Dissatisfied
 

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