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Survey Template Library

Product Surveys

QuestionPro is recognized as a leading online provider of customer satisfaction surveying solutions. The QuestionPro survey system is an end to end solution for tracking customer satisfaction. An effective customer satisfaction survey program should focus on measuring customer perceptions of how well the company delivers on the critical success factors and dimensions of the business. These usually include factors like service promptness, staff responsiveness, and understanding of the customer's problem.

Feedback on company, product, customer service, ratings, intention to return. 21

Good example of a products and uses survey. 27

Consumer [PRODUCT] registration, demographics and purchase reason. 23

Owner evaluation of dealer service and owning experience. 13

University bookstore with an e-commerce website evaluating products, services demand. 28

Gasoline purchases profile and pricing evaluation... customer survey. Includes credit card usage and decision variables. 20

Product use, attribute evaluation and satisfaction. 24

Installation service evaluation... quality of service, how well needs met, feedback. 11

Demographic, purchase and product information for warranty survey. 25

Willingness to use a new product (software), current usage habits, demographics. 15

Survey asking about product search including number of brands, prices and purchase of home electronics. 13

Type of store purchased from, demographics, usage application. 22

Family shopping habits, items purchased, purchase process. 13

Customer information, usage occasions, warranty identification information. 19

Car stereo purchase information, decision process and customer profile. 24

Product satisfaction survey with in-depth text feedback 17

Evaluation of product use, satisfaction, repurchase expectations. 26

Company Service Attitude from Brand Mindset by Duane Knapp 8

General product/service customer satisfaction, use, recommendation survey 15

From The Brand Mindset by Duane Knapp... Great Brand Management Book 9

Product Awareness, Attitudes, Usage 10

Product or service design evaluation 19

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