Client Service Satisfaction

Client evaluates the company on customer service and meeting the company needs.



   
 
Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
N/A
 
   
 
Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree N/A
Service representatives are well trained. COMPANY
Service representatives are well supervised. COMPANY
Service representatives adhere to professional standards of conduct. COMPANY
Service representatives act in my best interest. COMPANY
Overall, I am satisfied with the service representatives. COMPANY
 
   
 
Strongly Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Strongly Agree N/A
The account manager is knowledgeable and professional. COMPANY
I feel like I have a good personal relationship with the account manager. COMPANY
The account manager is making a positive contribution to my business. COMPANY
The account manager responds to my inquiries in a timely manner. COMPANY
Overall, I am very satisfied with the account manager. COMPANY
 
   
 
What would be the primary reason for being very satisfied with [COMPANY] service representatives?
   
 
   
 
What would be the primary reason for being very satisfied with [COMPANY] account manager?
   
 
   
 
Compared to how you felt about [COMPANY] before this project, what would you say is the likelihood of completing another project with [COMPANY] now?
 
Better, based on performance
 
About the same
 
Worse, based on performance
 
Not sure
 
   
 
Considering the overall value of the project you paid for, was it
 
An exceptional value, worth more than you paid for it
 
A good value, worth about what you paid for it
 
A poor value, worth less than you paid for it
 
Not sure
 
   
 
Thank you for completing our survey. If you have any other comments for [COMPANY] please enter them below.
   
 

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