Evaluation of Potential for E-Commerce Services

Survey use of non-Internet services and which services would be used if available online. Also providing website evaluation.



   

Thank you for taking the time to complete the survey. The survey will take about 5 minutes. The responses from this survey will be used to improve the functionality of the [COMPANY] site. In addition, detailed comments and suggestions on how we can improve the site can be forwarded to the webmaster at [EMAIL_ADDRESS]. Thank you.
 
   
 
Tell us how often you visit our site.

 
Everyday
 
Once a week
 
Once in two weeks
 
Once a month
 
Rarely
 
Other
    
 
   
 
When you visit the site, are you using the computer from

 
Office
 
Home (including a home office)
 
Equally from the home and office
 
Other
    
 
   

Please tell us why you visit our site (please check all that apply)?
 
Looking for general information
 
Looking for rules/regulations
 
Looking for forms
 
Looking for facility information
 
Looking for regulatory information
 
Looking for Upgrade Information
 
Looking for Qualified Professional/Consultant Information
 
Looking for news (Meetings, Seminars, Calendar, Public Hearings etc)
 
Looking for Contact Information (Agency and Staff Phone #s, Mailing Address etc)
 
Research for Work
 
Research for School
 
Download files
 
Professional Development
 
Looking for update on earlier information
 
Other
    

 
   

Several state agencies have moved on to e-commerce, that is, conducting business on-line. If [COMPANY/AGENCY] provided a website, would you take advantage of conducting the following [AGENCY] businesses online?
 
Payment of _____ fees
 
Payment of _____ fees
 
Payment of plan review fees
 
Payment of _____ application fees
 
Payment of _____ related charges
 
Submission of reports, such as _____, _____, site assessments etc
 
Registration of _____
 
Register for seminars and expos
 
_____ application process
 
Overnight shipping and handling charges for important documents/reports
 
Other (please specify)
   

 
   
 
Would you say our web site is:
 
Very attractive
 
Somewhat attractive
 
Average
 
Not very attractive
 
Not attractive at all
 
   
 
How much effort did you have to take to find our web site?

 
A lot less than I expected
 
Less than I expected
 
About what I expected
 
More than I expected
 
A lot more than I expected
 
   
From what you have seen and your experience with other sites, please rate the following features of the web page:
Poor Fair Good Very good Excellent Not sure
Visual appearance/layout:
Content:
Writing style:
 
   
 
From your experience, what do you find to be the biggest challenge with using our site?

 
I am new to the Internet
 
Information I am looking is not available
 
Information is not well organized
 
There is just too much information
 
Hard to navigate through the information
 
Takes too long to load a page
 
Downloadable files or forms are in a format I cannot use
 
Other (please specify)
    
 
   
 
Did the menu of items on the home page make sense to you?

 
Yes
 
No
 
   
 
Did you experience any problems downloading files?

 
Yes
 
No
 
Did not try
 
   
 
How did you hear about the Website?
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Literature: list source here
 
Hotline
 
Dealer
 
Industry consultants
 
Newsletters/literature
 
Media (newspaper, radio, TV)
 
Associate/friend
 
Followed Link from another web page
 
Search engine
 
Other (Please Specify)
    
 
   
 
We would like to hear your suggestions on how we can expand or improve our site. What additional information or features would you like to see added to the site?
   
Email
   
 

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