Company - Knowledge Management Survey

Knowledge management and communications systems within the company


   
 
I am contacting managers to talk about a topic discussed recently in the Harvard Business Review called "Knowledge Management." Quoting from the HBR article, "Knowledge Management" is "a formal process of figuring out the information about a company that could benefit others in the company rather than finding ways to make it easily available."

Sometimes companies are involved in "Knowledge Management" but call it by some other name. Please let me know whether your company is or not performing the following actions
 
   
 
Collect and share information about the best practices
 
Yes
 
No
 
Refuse/Do not know
 
   
 
Set up networks to transfer information between employees interacting with customers and company managers.
 
Yes
 
No
 
Refuse/Do not know
 
   
 
Set up networks to transfer information between employees interacting with customers and engineers creating the product.
 
Yes
 
No
 
Refuse/Do not know
 
   
 
Create formal procedures to ensure that lessons learned in the course of a project are passed along to others performing similar tasks.
 
Yes
 
No
 
Refuse/Do not know
 
   
 
Find formal ways to tie a manager's pay to the company bottom-line?
 
Yes
 
No
 
Refuse/Do not know
 
   
 
Developing "Expert Systems" to capture and circulate special skills and knowledge.
 
Yes
 
No
 
Refuse/Do not know
 
   
 
Experts say that companies can determine if a "knowledge management" program is good for them depending on how they answer the next five questions. The questions are not complicated, and to save time, we are not expecting perfect answers. Just give us your top-of-mind response.
 
   
 
What kinds of activities in your organization have the biggest impact on the bottom line? Of the activities you mentioned, which one probably has the biggest impact?
   
 
   
 
What kinds of knowledge, if you had it, would make this activity work more effectively?
   
 

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