Product Use Satisfaction Survey Template

Product survey based on use, attribute evaluation, and satisfaction.

Dear Sir/Madam:

As the president of [COMPANY], I want to thank you for buying our product. Please help us to better understand your needs by completing the survey below. Thank you for your time.



The following is a list of product and service items. How satisfied are you with based on the below criteria?
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied Not Applicable
Overall quality
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
How long have you used [PRODUCT]?
Less than 1 month
1 to 6 months
6 months to 1 year
1 to 2 years
2 years or more
Never used
How often do you use [PRODUCT]?

Once a week or more often
2 to 3 times a month
Once a month
Every 2-3 months
2-3 times a year
Once a year or less often
Do not use
Overall, how satisfied are you with [PRODUCT]?
Very Unsatisfied
Somewhat Satisfied
Very Satisfied
Extremely Satisfied
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is:
Much better
Somewhat better
Almost the same
Somewhat worse
Much worse
Don't know or never used
Will you use or purchase [PRODUCT] again?
Might or might not
Probably will not
Definitely, will not
Never used
Would you recommend [PRODUCT] to others?
Definitely, will recommend
Probably will recommend
Not sure
Probably will not recommend
Definitely, will not recommend
Never Used
Based on your experience with [PRODUCT], how likely are you to again buy a [Company Product]?

Somewhat Unlikely
Very Unlikely
Very Likely
Extremely Likely
After you contact [COMPANY] customer service, were all problems resolved to your complete satisfaction?
Yes, by the company or its representatives
Yes, by me or someone outside the company
No, the problem was not resolved
No problems/No contact with customer service
Would you like to mention anything specific in your experience with the [PRODUCT] which was not asked in the survey?
Thank you for your feedback.

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