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Product Use/Satisfaction


Product use, attribute evaluation and satisfaction.

Category : Product Surveys     (Browse All Categories)

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Here is the Product Use/Satisfaction template.


   

Dear Sir/Madam:




As the president of [COMPANY], I want to thank you for buying our product. Please help us better understand your needs by completing the survey below. Thank you for your time.



Sincerely,

[MANAGER NAME]

President
 
 
 
The following is a list of product and service items. How satisfied are you with [PRODUCT] on each item?
PRODUCT
Very UnsatisfiedUnsatisfiedNeutralSatisfiedVery SatisfiedNot Applicable
Overall quality
Value
Purchase experience
Installation or first use experience
Usage experience
After purchase service (warranty, repair, help desk)
 
   
 
How long have you used [PRODUCT]?
 
   
 
How often do you use [PRODUCT]?

 
   
 
Overall, how satisfied are you with [PRODUCT]?
 
   
 
Compared to other [PRODUCT CATEGORY] that are available, would you say that [PRODUCT] is:
 
   
 
Will you use/purchase [PRODUCT] again?
 
   
 
How likely are you to recommend [PRODUCT] to others?
 
   
 
Based on your experience with [PRODUCT], how likely are you to again buy a [Company Product]?


 
   
 
If you have contacted [COMPANY] customer service, were all problems resolved to your complete satisfaction?
 
   
 
What would you like to tell [COMPANY] about your satisfaction with [PRODUCT] that was not already asked in the survey?
 
 
   
 
Thank you for your feedback.
 


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Live survey using this template:

Product Use/Satisfaction - COPIED [ymmjwokfxw]