All applicants are screened with a test to determine their desire to serve customers. | | | |
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We offer an unconditional 100% guarantee of satisfaction for everything we sell or service--we make it easy for customers to return anything, without hassle. | | | |
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We trust the judgment of our employees and empower them to resolve customer complaints on the spot. | | | |
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We believe that our employees and associates are the best ambassadors of our brand. | | | |
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We measure customer satisfaction several times throughout the year. | | | |
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Every employee and sales associate always greets customers by their first names whenever we speak to them. | | | |
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Our customers can always talk to a "real" person 7 days a week, 24 hours a day. | | | |
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