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Transportation Satisfaction


B2B survey of customer satisfaction for transportation company.

Category : B2B     (Browse All Categories)

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Here is the Transportation Company Satisfaction Template template.


   
Transportation Service
How satisfied have you been
in the last 12 months with each of the following?

Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know / Not Applicable
Schedule or Transit times
(whichever applies to you)
Adherence to schedule or
Consistency of transit times
(whichever applies to you)
Local switching or hub/terminal service
Corrective action taken if a service failure occurred
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Transportation Services
 
   
 
   
Equipment
Complete this section IF YOU USE EQUIPMENT SUPPLIED BY (COMPANY). 
How satisfied have you been in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know / Not Applicable
Equipment ordering process
Availability of desired equipment
Availability of information on the status of ordered equipment
Reliable delivery of empty equipment
Equipment cleanliness and physical/mechanical condition
Corrective action taken if equipment did not meet your needs
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
How satisfied have you been in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/ Not Applicable
Marketing representative understands your business
Marketing representative understands your transportation needs
Marketing representative effectively coordinates resources to fulfill your transportation needs
Marketing provides competitive products and services
Timeliness and adequacy of marketing representatives responses to your requests
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
Marketing
Please name your marketing representative
If you don't know, type N/A.
   
 
   
Customer Solutions
(COMPANY) Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.
How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Effectiveness of Customer Solutions representatives in resolving problems
Accuracy of information provided by Customer Solutions representatives
Customer Solutions representatives exhibits knowledge of my business
Proactive notification of service interruptions/exceptions by your Customer Solutions representatives
Customer Solutions keeps you advised of the latest web technology tools that are available
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
Service Support
(COMPANY) Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc.,   and is reached by calling 800-555-5555.
How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Effectiveness of Service Support in resolving problems
Accuracy of Information provided by Service Support representatives
Speed of Service Support representatives in resolving problems
Courtesy and professionalism of Service Support representatives
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
Billing
How satisfied have you been
in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Accuracy of freight bills
Accuracy of extra service/accessorial bills
Corrective action taken if a billing error occurs
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
Freight Loss and Damage
How satisfied have you been in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Effectiveness of freight loss and damage prevention services
Timely resolution of freight loss and damage claims
Accessibility and responsiveness of freight loss and damage prevention team
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
ECommerce
How satisfied have you been in the last 12 months with each of the following?
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Information about (COMPANY) website and web-based tools
Usefulness of web-based tools provided by (COMPANY)
Ease of use of web-based tools provided by (COMPANY)
In the last 12 months, how satisfied have you been with (COMPANY) overall performance in this area?
 
   
What E-Commerce tools would best meet your informational and transactional needs?
 
   
 
   
Overall
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Overall, how satisfied have you been with (COMPANY)?
 
   
How satisfied are you with (COMPANY) performance regarding:
Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Don't Know/Not Applicable
Communication regarding issues of concern to customers
Value for your transportation dollar
Innovation and creativity/anticipating future needs
Connectivity with other carriers
 
   
Compared to other rail and intermodal transportation providers, how would you rate (COMPANY)?
I would prefer to use (COMPANY) (COMPANY) is slightly better than other carriers (COMPANY) performance is about the same as other carriers performance (COMPANY) is slightly worse than other carriers I would prefer to use another carrier if / when possible
 
   
 
Please list the three most important areas when dealing with a transportation carrier.
   
 
   
 
As stated in the introduction of this survey, your (COMPANY) Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.

Do you want to be called to discuss an issue related to the topics in this survey?

 
Yes, please call me.
 
No.
 
   
Use the box below to provide any other comments you would like to make regarding (COMPANY).
 
   
 
   
Respondent Information
Your Name
   
Title
   
Company Name
   
Phone Number
   
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Service Support
 
   
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Marketing 
 
   
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Equipment
 
   
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Customer Solutions
 
   
 
   
 
Do you receive (COMPANY) bills?

















 
Yes. Please complete the following section: Billing.
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of ECommerce
 
   
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Freight Loss and Damage
 
   
 
   
Other Comments
Please use the space below to provide any other comments you have regarding our performance in the area of Billing
 
   
 
   
 
Have you used (COMPANY) website?











 
Yes. Please complete the ECommerce section.
 
No. Please skip this section.
 
   
 
Have you experienced freight loss and/or damage on (COMPANY) in the past 12 months?













 
Yes. Please complete the Freight Loss and Damage section.
 
No. Please skip this section.
 
   
 
Click on the Submit button to complete this survey. Thank you for your assistance.
 


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Live survey using this template:

Transportation Company Satisfaction - COPIED [fvw