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Survey Name Transportation Company Satisfaction
Description B2B survey of customer satisfaction for transportation company.
Category B2B   (Browse All Categories)

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Transportation Service

How satisfied have you been
in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know / Not Applicable
Schedule or Transit times
(whichever applies to you)
Adherence to schedule or
Consistency of transit times
(whichever applies to you)
Local switching or hub/terminal service
Corrective action taken if a service failure occurred
In the past 12 months how satisfied haveĀ been with (ABC) overall performance in this area?
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Transportation Services
 
 
   
Equipment

Complete this section IF YOU USE EQUIPMENT SUPPLIED BY ABC.
How satisfied have you been
in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know / Not Applicable
Equipment ordering process
Availability of desired equipment
Availability of information on the status of ordered equipment
Reliable delivery of empty equipment
Equipment cleanliness and physical/mechanical condition
Corrective action taken if equipment did not meet your needs
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
How satisfied have you been
in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/ Not Applicable
Marketing rep understands your business
Marketing rep understands your transportation needs
Marketing rep effectively coordinates resources to fulfill your transportation needs
Marketing provides competitive products and services
Timeliness and adequacy of marketing rep's responses to your requests
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
Marketing
Please name your marketing representative
If you don't know, type N/A.
 
 
   
Customer Solutions

ABC's Customer Solutions Department is the customer contact for issues and inquiries concerning railroad status, service commitments and logistic solutions.

How satisfied have you been
in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Effectiveness of Customer Solutions representatives in resolving problems
Accuracy of information provided by Customer Solutions representatives
Customer Solutions rep exhibits knowledge of my business
Proactive notification of service interruptions/exceptions by your Customer Solutions rep
Customer Solutions keeps you advised of the latest web technology tools that are available
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
Service Support

ABC's Service Support Department handles the customers' routine transactional activity, such as car releases, switching requests, etc., and is reached by calling 800-555-5555.

How satisfied have you been
in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Effectiveness of Service Support in resolving problems
Accuracy of Information provided by Service Support representatives
Speed of Service Support representatives in resolving problems
Courtesy and professionalism of Service Support representatives
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
Billing

How satisfied have you been
in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Accuracy of freight bills
Accuracy of extra service/accessorial bills
Corrective action taken if a billing error occurs
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
Freight Loss and Damage

How satisfied have you been in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Effectiveness of freight loss and damage prevention services
Timely resolution of freight loss and damage claim(s)
Accessibility and responsiveness of freight loss and damage prevention team
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
ECommerce

How satisfied have you been in the last 12 months with each of the following?
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Information about ABC's web site and web-based tools
Usefulness of web-based tools provided by ABC
Ease of use of web-based tools provided by ABC
In the last 12 months, how satisfied have you been with ABC's overall performance in this area?
 
   
What eCommerce tools would best meet your informational and transactional needs?
 
 
   
Overall
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Overall, how satisfied have you been with ABC?
 
   
How satisfied are you with ABC's performance regarding:
Very SatisfiedSomewhat SatisfiedNeutralSomewhat DissatisfiedVery DissatisfiedDon't Know/Not Applicable
Communication regarding issues of concern to customers
Value for your transportation dollar
Innovation and creativity/anticipating future needs
Connectivity with other carriers
 
   
Compared to other rail and intermodal transportation providers, how would you rate ABC?
I would prefer to use ABCABC is slightly better than other carriersABC's performance is about the same as other carriers' performanceABC is slightly worse than other carriersI would prefer to use another carrier if / when possible
 
   
 
Please list the three most important areas when dealing with a transportation carrier.
 
 
   
 
As stated in the introduction of this survey, your ABC Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. You can also request a call here.

Do you want to be called to discuss an issue related to the topics in this survey?

 
   
Use the box below to provide any other comments you would like to make regarding ABC.
 
 
   
Respondent Information
Your Name
 
Title
 
Company Name
 
Phone Number
 
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Service Support
 
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Marketing
 
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Equipment
 
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Customer Solutions
 
 
   
 
Do you receive ABC bills?

















 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of ECommerce
 
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Freight Loss and Damage
 
 
   
Other Comments

Please use the space below to provide any other comments you have regarding our performance in the area of Billing
 
 
   
 
Click on the maximize box in the top right corner of this window to view the full survey. Use the scroll bar at the right edge of the screen as needed to scroll down.


This survey solicit ABC's performance in eight areas:

Transportation Service
Equipment
Marketing
Customer Solutions
Service Support
Billing
Freight Loss and Damage,
and

ECommerce

For each question, please click on the response that you feel
most accurately describes how satisfied you are
with ABC's performance in the last 12 months.

Your ABC Account Representative will contact you within two weeks to address any items for which you indicate dissatisfaction. We will also contact you if you request a call (in the Overall section of this survey.)

At the end of the survey, click on the Submit button to send us your response.


Your assistance is very much appreciated!
 
   
 
Have you used ABC's web site?











 
   
 
Have you experienced freight loss and/or damage on ABC in the past 12 months?













 
   
 
Click on the Submit button to complete this survey. Thank you for your assistance.
 


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