Survey Templates Voice of the customer Surveys Value Propositions - COPIED [fefdbydciv]

Value Propositions - COPIED [fefdbydciv]

This questionnaire shows how to measure both the satisfaction of and the importance to your customers of your value propositions. With this questionnaire you may find that customers are very satisfied with your brochures and documentation, but do not consider them important, a sign you may be spending too much money on them.

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You are invited to join this Voice of the Customer seminar of Ajax Bicycle shop. We will us your information to improve our service to you and other customers of Ajax Bicycle shop.

The survey will take just five minutes to complete.

All information about you will be kept confidential and not given to any third parties.

If you have any questions or concerns, please contact:

Jay Curry, President
Ajax Bicycles Ltd
Email: [email protected]

Thank you!

Here are some statements about the products of Ajax Bicycle Shop. Please indicate your level of agreement with each statement

	Totally disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
I am satisfied with the quality of products of Ajax Bicycle shop.	Totally disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The quality of the products of Ajax Bicycle shop is important to me.	Totally disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally agree
I am satisfied with the value for money I get from Ajax Bicycle shop.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally agree

The value for money I get from Ajax Bicycle shop is important for me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
I am satisfied with the reliability of the products of Ajax Bicycle shop.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The reliability of products of Ajax Bicycle shop is important to me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

Here are some questions about the service of Ajax Bicycle shop.

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
I am satisfied with the 90-day guarantee at Ajax Bicycle shop.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The 90-day guarantee at Ajax Bicycle shop is important to me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
I am satisfied with the expertise of the Ajax Bicycle shop service staff.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The expertise of the Ajax Bicycle shop service staff is important to me	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
I am satisfied with the fast response of the Ajax Bicycle shop service staff	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The fast response of the Ajax Bicycle shop service staff is important to me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

Now for three questions about your relationship with Ajax Bicycle shop.

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
The Ajax Bicycle shop sales people are friendly.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The friendliness of the Ajax Bicycle shop sales people is important to me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
The expertise of the Ajax Bicycle shop sales people is high.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

The expertise of the Ajax Bicycle shop sales people is important to me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree
Ajax Bicycle shop understands me and my cycling needs.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

Ajax Bicycle shop's understanding of me and my cycling needs is important to me.	Totally Disagree	2	3	4	5	Neutral	7	8	9	Totally Agree

	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied
Overall, how satisfied are you with Ajax Bicycle shop.	Very Satisfied	Satisfied	Neutral	Not Satisfied	Very Dissatisfied

Do you have any comments suggestions for Ajax Bicycle shop?

Would you like to receive a summary report of this survey?

Yes

If you want to receive a summary report of this survey, please enter your email address below.

Thank you very much for participating in this valuable survey!

[email protected]

use this free template

Value Propositions - COPIED [fefdbydciv]

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