Airline's flight experience survey template

Airline flight survey template offers questions for aircraft evaluation, flight selection, amenities, and in-flight service. This sample questionnaire can be used to let passengers share their flight experience so that the airlines can gather actionable intelligence. For example, asking the customers to provide feedback on the in-flight arrangements can help the airline serve their future customers better.
Use this free airline flight survey template as it is or customize it to suit your needs.

Airline's flight experience survey template

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Many airlines are involved in a continuing effort to improve services to passengers. Please help us by giving an evaluation of your airline in-flight experience. In which cabin of the aircraft are (were) you seated? First Class Business Coach/Economy Please check which applies to this trip... Flying on a frequent flyer mileage award ticket Upgraded (complimentary or using a mileage award) Neither of the above About how full was your cabin of the airplane? Less than 1/2 full 1/2 to 3/4 full More than 3/4 full 100% full What was the primary purpose to take this flight? Business Vacation/Holiday/Leisure Visit friends and relatives Other Who made the decision regarding the airline flown on this trip? I primarily chose the airline Travel agent/Co. travel department chose the airline Friend or companion chose the airline Airline was included in my tour package Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this flight. The more important an item was to you in selecting the flight, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100. Schedule convenience Preference for airline Frequent flyer/Mileage program Ticket price Company policy 0 How close to the scheduled departure time did your airplane leave the gate? 0-15 minutes 16-30 minutes 31-59 minutes 1-2 hours More than 2 hours Considering all of the above features, what is your OVERALL rating of the flight? Using the same point scale, all things considered, how would you rate the value for the money of the transportation and service you received on this flight? Value for the money Using the letters to the left of the items in Questions 10-13, please rank the four items that you think are the most in need of improvement on this flight. Including this trip, how many air trips for business and pleasure/personal reasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP) Business Pleasure For classification purposes are you... Male Female Approximate age: Occupation Executive/Managerial Professional Teacher/Professor Salesperson/Buyer Secretary/Clerk Government/Military Self employed Travel industry Homemaker Student Retired Other Approximately how many people are employed at your business location? Less than 10 10-50 51-100 101-500 More than 500 City and state of residence: Thank you for taking time out to participate in our survey!