Airline Flight Survey

Evaluation of aircraft, flight selection, amenities and in-flight service.



   
 
Many airlines are involved in a continuing effort to improve services to passengers. Please help us by giving an evaluation of your airline in-flight experience.
 
   
 
In which cabin of the aircraft are (were) you seated?
 
First Class
 
Business
 
Coach/Economy
 
   
 
Please check which applies to this trip...
 
Flying on a frequent flyer mileage award ticket
 
Upgraded (complimentary or using a mileage award)
 
Neither of the above
 
   
 
About how full was your cabin of the airplane?
 
Less than 1/2 full
 
1/2 to 3/4 full
 
More than 3/4 full
 
100% full
 
   
 
What was the primary purpose to take this flight?
 
Business
 
Vacation/Holiday/Leisure
 
Visit friends and relatives
 
Other
 
   
 
Who made the decision regarding the airline flown on this trip?
 
I primarily chose the airline
 
Travel agent/Co. travel department chose the airline
 
Friend or companion chose the airline
 
Airline was included in my tour package
 
   
 
Please divide 100 points among the five items listed below to indicate how important each of these were to you in selecting this flight. The more important an item was to you in selecting the flight, the more points you should give it. You may give any statement as many or as few points as you like, but the total number of points you give must add to 100.
Schedule convenience
Preference for airline
Frequent flyer/Mileage program
Ticket price
Company policy
0
 
   
 
How close to the scheduled departure time did your airplane leave the gate?
 
0-15 minutes
 
16-30 minutes
 
31-59 minutes
 
1-2 hours
 
More than 2 hours
 
   
 
Considering all of the above features, what is your
OVERALL rating of the flight?
   
 
   
 
Using the same point scale, all things considered, how would you rate the value for the money of the transportation and service you received on this flight?

Value for the money
   
 
   
 
Using the letters to the left of the items in Questions 10-13, please rank the four items that you think are the most in need of improvement on this flight.
 
   
 
Including this trip, how many air trips for business and pleasure/personal reasons have you made in the past 12 months (COUNT EACH ROUND TRIP AS ONE TRIP)

Business
   
 
   
 
Pleasure
   
 
   
 
For classification purposes are you...
 
Male
 
Female
 
   
 
Approximate age:
   
 
   
 
Occupation
 
Executive/Managerial
 
Professional
 
Teacher/Professor
 
Salesperson/Buyer
 
Secretary/Clerk
 
Government/Military
 
Self employed
 
Travel industry
 
Homemaker
 
Student
 
Retired
 
Other
 
   
 
Approximately how many people are employed at your business location?
 
Less than 10
 
10-50
 
51-100
 
101-500
 
More than 500
 
   
 
City and state of residence:
   
 
   
 
Thank you for taking time out to participate in our survey!
 

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