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Customer Service Representative Evaluation


Customer Service Evaluation of representative, actions taken.

Category : Service Evaluation     (Browse All Categories)

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Here is the Customer Service Representative Evaluation template.


   
 
In evaluating your most recent customer service experience, was the quality of service you received:
 
   
 
Would you please take a few minutes to describe what about the service experience stands out:
 
 
   
 
Was the process for getting your problem resolved:
 
   
 
Would you please take a few minutes to describe what about the process of getting your problem resolved stand out:
 
 
   
 
Would you please take a few minutes to evaluate the customer service representative.
 
   
 
The customer service representative as very courteous.
 
   
 
Was there anything about the courteousness of the service that stands out as being superior?
 
   
 
What about the representative could be improved?
 
   
 
The customer service representative handled my call quickly.
 
   
 
What would best describe what happened:
 
   
 
The customer service representative was very knowledgeable.
 
   
 
What would best describe what happened:
 
   
 
The waiting time for having my question addressed was satisfactory.
 
   
 
My phone call was quickly transferred to the person who best could answer my question.
 


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