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Customer Service Rep


Customer Service Evaluation of representative, actions taken.

Category : Service Evaluation     (Browse All Categories)

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Here is the Customer Service Representative Evaluation template.


   
 
In evaluating your most recent customer service experience, was the quality of service you received:
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Excellent
 
   
 
Please describe which aspects of the service experience stood out the most:
   
 
   
 
How would you rate the process for getting your problem resolved?
 
Very poor
 
Somewhat unsatisfactory
 
About average
 
Very satisfactory
 
Excellent
 
   
 
Please describe which aspects of the problem resolution process stood out the most:
   
 
   
 
The next few questions relate to your customer service representative.
 
   
 
The customer service representative was very courteous.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
Was there anything specific about the customer service representative that stood out as being superior?
 
Patient
 
Enthusiastic
 
Listened carefully
 
Friendly
 
Responsive
 
Other
    
 
   
 
Which aspects of the representative could be improved?
 
Not patient
 
Not enthusiastic
 
Didn't listen carefully
 
Unfriendly
 
Unresponsive
 
No improvement needed
 
Other
    
 
   
 
The customer service representative handled my call quickly.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
How would you best describe what happened?
 
Kept me waiting on hold
 
Had to explain several times
 
Didn't know how to handle the problem
 
Had to ask others
 
Spoke slowly
 
No improvement needed
 
Other
    
 
   
 
The customer service representative was very knowledgeable.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
What would best describe what happened?
 
Gave me the wrong information
 
They didn't understand the question
 
Gave unclear answers
 
Couldn't solve problem
 
Disorganized
 
No improvement needed
 
Other
    
 
   
 
The waiting time for having my question addressed was satisfactory.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 
   
 
My phone call was quickly transferred to the person who best could answer my question.
 
Strongly disagree
 
Somewhat disagree
 
Neutral
 
Somewhat agree
 
Strongly agree
 


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Live survey using this template:

Customer Service Representative Evaluation - COPIE