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Help Desk Service Support


Survey focusing on: How well does the help desk meet your needs?

Category : Service Evaluation     (Browse All Categories)

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Here is the Help Desk Service Support template.


   
Help Desk Support:

How satisfied are you with:
Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedN/A
overall quality of telephone support?
overall quality of on-site support?
knowledge and professionalism of the help desk support staff?
knowledge and professionalism of on-site support engineers?
communication and follow-up on problem resolution?
ability of help desk to diagnose your problem?
ability of the help desk to solve your problem?
time required to resolve your problem?
overall quality of the solution?
maintenance services offered?
 
   
 
Please tell us how we could improve the quality of support we provide to you or your organization:
 
 
   
 
[COMPANY] understands the service needs of my organization.
 
   
 
Overall, how satisfied are you with the amount of contact between you/your organization and [COMPANY]?
 
   
 
Overall, the quality of [COMPANY]'s sales department service is:
 
   
 
Overall, the value of [COMPANY] services compared with the price paid is:
 
   
 
Would you recommend [COMPANY] services to colleagues or contacts within your industry?
 


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Live survey using this template:

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