Internet Habits and Uses Survey Template

Customer internet habits and uses survey based on user preferences.



   
 
How comfortable do you feel using the Internet?
 
Very comfortable
 
Somewhat comfortable
 
Neither comfortable nor uncomfortable
 
Somewhat uncomfortable
 
Very uncomfortable
 
   
 
How satisfied are you with your current skills for using the Internet?
 
Very satisfied - I can do everything that I want to do
 
Somewhat satisfied - I can do most things I want to do
 
Neither satisfied nor unsatisfied
 
Somewhat unsatisfied - I can't do many things I would like to do
 
Very unsatisfied - I can't do most things I would like to do
 
   
 
How comfortable do you feel using computers, in general?
 
Very comfortable
 
Somewhat comfortable
 
Neither comfortable nor uncomfortable
 
Somewhat uncomfortable
 
Very uncomfortable
 
   
 
Some websites ask for you to register with the site by providing personal information. What percent of the time do you enter false information when asked to register?
 
Rather not say
 
I've never falsified information
 
Under 25% of the time
 
26 - 50% of the time
 
51 - 75% of the time
 
Over 75% of the time
 
I've never registered with a site
 
   
 
Do you purchase more products and services on the web, either for yourself or for your work/business? (Please check all that apply)
 
Not applicable
 
Never tried it
 
Too complicated to place order
 
Faster/easier to purchase locally
 
Not familiar with vendor
 
Don't trust that my credit card number will be secure
 
No receipt/documentation
 
Difficult to judge the quality of a product/service
 
Not enough information to make a decision
 
Generally uncomfortable with the idea
 
Other
    

 
   
 
In your opinion, what is the single most critical issue facing the Internet?

 
Finding things/navigating around
 
Speed/bandwidth
 
Government regulation
 
Equal access for all
 
Pornography
 
Internet crime (e.g. hatecrimes, stalking)
 
Paying for online services or information
 
Censorship
 
Privacy
 
Other
    
 
   
 
Which of these groups have you become more connected to through the Internet? (Please check all that apply.)
 
None
 
People who share my political interests
 
People who share my hobbies/recreational activities
 
People who share my religion
 
People in my profession
 
People in my family
 
People in similar life situations (e.g. self-help groups, support groups)
 
Other groups

 
   
 
Complete the following sentence in the way that comes closest to your own views: "Since getting on the Internet, I have..."
 
become MORE connected with people like me.
 
become LESS connected with people like me.
 
Don't know/can't say
 
   
 
Which of the following have you done? Please check all that apply.
 
Ordered a product/service from a business, government or educational entity by filling out a form on the web
 
Made a purchase online for more than $100
 
Created a web page
 
Customized a web page for yourself (e.g. My Yahoo, CNN Customer News)
 
Changed your browser's "startup" or "home" page
 
Changed your "cookie" preferences
 
Participated in an online chat or discussion (not including e-mail)
 
Listened to a radio broadcast online
 
Made a telephone call online
 
Used a nationwide online directory to find an address or telephone number
 
Taken a seminar or class about the Web or Internet
 
Bought a book to learn more about the Web or Internet

 

Website Surveys

Evaluation of Potential for E-Commerce Services

16 questions

Survey use of non-Internet services and which services would be used if available online. Also providing website evaluation.

Website Surveys

Web Building Activities Survey Template

18 questions

Web building activities survey providing corporate demographics and investigation of web building expenditures and activities.

Website Surveys

Web Customer Service Evaluation Survey Template

18 questions

Customer service evaluation and feedback survey on speed, quality, and overall customer satisfaction.