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Survey Name Service Evaluation Internet Service Provider
Description Service evaluation and feedback for an Internet Service Provider.
Category Service Evaluation   (Browse All Categories)

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Thank you for contacting our help desk. Please help us better serve you by completing the following questionnaire:
 
   
 
Overall, how do you feel about your experience with [COMPANY] as your Internet service provider?
 
   

Rate the following aspects of your internet connection from [COMPANY]
COMPANY
ExcellentVery GoodGoodFairPoor
Reliability
Speed
Busy signals
Disconnects
 
   
 
How would you rate [COMPANY] software for ease of installation and use?
 
   
 
For which operating system did you place your call to support?
 
   
 
In speaking with your support representative, how would you rate the following?
 
   
 
Friendly
 
   
 
Professionalism
 
   
 
Interest in solving your problem
 
   
 
When solving your problem, how would you rate the information provided?
 
   
 
Understanding of the problem
 
   
 
Was your problem solved on this call?
 
   
 
If your answer to the previous question was no, why?
 
   
 
If you needed to contact [COMPANY] 's technical support again and were given the option to speak with this representative, would you?
 
   
 
If no, why not?
 
 
   
 
How would you rate [COMPANY] technical support as compared to that of other companies?
 
   
 
Thank you for completing the survey. If you require further assistance, please send an e-mail to [EMAIL_ADDRESS] . We can also be reached at [PHONE_#] 24 hours a day, 7 days a week.
 


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