Website Retailer Satisfaction Survey Template

Website retailer satisfaction survey based on how users found the site, items searched for, customer satisfaction, and feedback.



   
 
Thank you for taking the time to fill out the [Company]online survey. This information will only be used to help us to serve you better.
 
   
 
How often do you visit our site?
 
Everyday
 
Several times a week
 
Several times a month
 
About once a month
 
Less than once a month
 
This is my first visit here
 
Other
    
 
   
 
How did you hear about our website?
 
From a friend
 
Search engine
 
Guessed the URL address
 
TV or radio
 
Newspaper or magazine ad
 
Business associate
 
Internet ad
 
Link from another page
 
Other
    
 
   
 
How often do you use the web to find product information?
 
Everyday
 
Several times a week
 
About once a week
 
Several times a month
 
Other
    
 
   
 
Did you find what you were looking for on our site?
 
Yes, I found exactly what I was looking for
 
Yes, but not the Brand/Size/Color/Etc.
 
I found a related product, but not what I wanted
 
No, I didn't find what I was looking for
 
Other (Please Specify)
   
 
   
 
If you did not find exactly what you wanted, please explain what you were looking for.
   
 
   
 
Any suggestion or recommendation to improve our site?
   
 
   
 
Please provide your e-mail address below if you would like to hear from us regarding your comments in this survey.
   
 
   
 
Thank you for your time.
 

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